Due to some recurring issues with its MCU touchscreen, Tesla says it will extend the warranty on the part.
Owners have reported that screens can be slow to power-up, become frozen, or completely die.
Tesla is committed to building the highest quality products as we accelerate the world’s transition to sustainable energy. For customer peace of mind, we are providing additional coverage on some Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (‘8GB eMMC’) in the media control unit. We are aware that this component may malfunction due to accumulated wear. If this occurs, it could result in a blank or intermittently blank center display, or an alert indicating that a memory storage device has degraded and to contact Service. This condition has no impact on basic vehicle driving functionality and controllability, and we are not aware of any injuries or collisions relating to it.
Tesla explained that the Warranty Adjustment Program applies only to Model S and Model X vehicles built before March 2018. Model S and Model X vehicles built during and after March 2018, as well as all Infotainment Upgrades, are not equipped with the 8GB eMMC, and parts other than the 8GB eMMC are not included in this Warranty Adjustment Program.
Tesla says if an owner previously paid for any repairs for the specific part and condition described in the warranty conditions they will receive a notice within 90 days with details on reimbursement eligibility, terms and conditions, and how to request reimbursement.
The change from Tesla seems to have been influenced by a National Highway Traffic Safety Administration (NHTSA) investigation. As many car functions are increasingly activated by software controlled through digital screens, the functionality and reliability of those parts are crucial. It’s good to see Tesla make an effort to fix the situation.