In an effort to increase “owner happiness,” Tesla will enable owners to request mobile repair service through their smartphones. The mobile-based service would also nix any paperwork involved in receiving service.
Will soon enable Tesla owners to request service from their phone with a few taps. Tesla Ranger will come to you to take care of your car. No need to bring the car in yourself & zero paperwork.
— Elon Musk (@elonmusk) May 20, 2018
Tesla CEO Elon Musk tweeted plans for the service, noting that it will be more expensive for the company but “worth doing” for the benefit of owners.
It’s only slightly more expensive to Tesla (same price to car owners), but owner happiness is way higher, so worth doing
— Elon Musk (@elonmusk) May 20, 2018
Tesla owners receive roadside assistance for the first four years or 50,000 miles. The company says 80 percent of repairs can be accomplished outside of the service center. There are now more than 350 mobile service vans in operation.
Musk also said the company is working on an app feature that would enable owners to detect the origin of rattles or squeaks in their vehicles by using their smartphones to detect an acoustic signature and triangulation. He did not give a specific timeline for when the new features would arrive in the app.