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Recent content by awakenrz

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    My Tesla Model X delivery nightmare continues

    Thanks for your sensible response! Upgrading to a 100D seems to be a good compromise if keeping my original configuration with free supercharging does not work out. I'm still waiting to hear back from their regional sales manager. Hopefully it'll all get resolved.
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    My Tesla Model X delivery nightmare continues

    Thanks for the heads-up!
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    My Tesla Model X delivery nightmare continues

    Where did I say I was offered a rebuild? I merely said they orally agreed to a rebuild, which I naturally thought would come with whatever I originally ordered.
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    My Tesla Model X delivery nightmare continues

    Well, then you were not getting the point of that post. Let's forget about it.
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    My Tesla Model X delivery nightmare continues

    What about Tesla verbally agreed on a rebuild at first and now wanted to take away the free supercharging from the rebuild? It's not possible to go back to the beginning. The reasons for the rebuild were 1) seal, paint, bad first impression because of dirty tires and gravels in the tires, 2) the...
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    My Tesla Model X delivery nightmare continues

    And note the rest of that sentence saying apparently they were not treating it that way. I was purely using that to argue that it was frustrating that they want to take away the no free supercharging from the rebuild.
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    My Tesla Model X delivery nightmare continues

    To clarify, I want the vehicle. Being speculative about my intention is insulting. All I was complaining in this post was that Tesla orally agreed a rebuild (which of course I was assuming to be the same configuration as I initially ordered) and now that Tesla changed their mind by saying the...
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    My Tesla Model X delivery nightmare continues

    That's both off topic and debatable: What is a Luxury Car? | Tesla Motors
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    My Tesla Model X delivery nightmare continues

    Well, I'm a big fan of Tesla's technology, especially its AP2.0. That's almost all I'm after for this car. But, its price tag and its position as a luxury vehicle raised your expectation of the quality of build and quality of service.
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    My Tesla Model X delivery nightmare continues

    OK. Let's forget about tires. The paint, the rubber seal, and their way of handling this were all irritating.
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    My Tesla Model X delivery nightmare continues

    Well, I meant "having gravels on the tires of a new car" is very different from "having gravels in the tire after I drive it". It's like when you're buying a notepad, you would not buy a notepad that has been written on. But once you have bought it, you can write whatever you want on the the...
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    My Tesla Model X delivery nightmare continues

    Wow. First, I don't understand why a reorder on Jan 9th would disqualify me from the unlimited free supercharging benefit. I don't understand your reasoning there. Second, gravels on the tires of a new car is very different from gravels in the tire after I drive it. If they treat this as a...
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    My Tesla Model X delivery nightmare continues

    I'm not trying to roll the dice. I've never had the car. I refused to take it on the scene. They agreed to rebuild when I initially raised the concern and asked me to wait for an update. Now they came back with the update saying that if I still want a rebuild, it won't come with free super...
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    My Tesla Model X delivery nightmare continues

    Following Terrible delivery experience: what to do next? After 10 days of the the initial delivery attempt, 9 days after I made it clear that I'd like them to rebuild a car, and 3 days after I was promised an update with 24 hours via email, I finally got a phone call from their manager of...
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    Terrible delivery experience: what to do next?

    Thanks everyone for the reply! Any suggestions on how to escalate this to get someone at Tesla's attention to help resolve the issue?