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They had me do some sort of reset changing the touchscreen language to another language and then back to English, which did not work. Then a factory reset, which did work.
I had a similar experience. My SC said they are needing to reschedule the upgrade a lot. I assume there is a supply chain issue and the entire country is pretty much out of the part. Or maybe the part is being used in new cars. I plan to wait a few months and check back to see if the issue...