Recent content by Cerie

Received check this morning for 1200. Repair was done November 2020, reimbursement filed early March.

Has anyone been contacted by Tesla who has already had their mcu1 replaced due to Emmc failure about a refund? The wording on their faq said people would be contacted by or before February. I tried asking two weeks ago and got some snarky response from a fanboi.

Yup. Can I ask my question now or do you want to move the goalposts further down?

Has anyone who paid for the expensive mcu replacement after the emmc failure been contacted by Tesla regarding reimbursement yet?

Imgur Nope the only thing on my app is a grey out picture of my car with a white bar on the bottom that says connecting... I can look at the app settings menu which has Inbox, Loot Box and Notifications.

You’re absolutely right. I didn’t realize this was even a thing now as it definitely didn’t exist when I purchased the car. Hell I’ll probably add my kids at this point.

Just to clarify, Tysons Corner service center picked up their phone and was amazing with their response. It seems as if not much can be done with the bad aspects of Tesla service but it was a surprise how much of a departure from my last roadside assistance call today was.

What are my other options? I will file a complaint with the NHTSA about the actual MCU failure but what is the customer recourse for poor customer service? There’s no post call survey offered and I believe it was this specific employee who lacked common sense.

I did add my name and offered to screenshot the account and email it to verify I had been added but the customer service rep wanted nothing to do with it and refused to work with me at all.

You can’t book anything through the app once your MCU fails bc it won’t connect to your car anymore. sorry I didn’t realize that wanting to book a service appointment without having my husband approve of it makes me a Karen. I guess I’m just lucky it didn’t brick on the side of the road with...

Early adopter here, Model S VIN is under 60000. My MCU failed Saturday night and so I discovered the fatal flaw in Tesla’s “do everything from the app” strategy. I called roadside assistance to try and schedule an appointment and was told I would have to wait until Monday to call the car support...

I was rear ended by a State Farm driver in September. I also have usaa but opted to work with State Farm instead as I don't have rental car coverage and usaa told me that if I went the route that you did, they would not be providing me with a rental car. State Farm sent out an appraiser who...

Technically the first couple hundred/maybe thousand owners of AP1 cars, myself included, didn't pay for it. I ordered my car two months or so before the Autopilot/D announcement and just happened to have the hardware included when I took delivery.

I was rear ended September 10th and I only just was able to drop my car off to the shop December 23rd. There was a long backorder for the grey part underneath the rear bumper cover and the repair shop has quoted me 3 weeks for repair IF they don't find damage to the aluminum part behind the...

Thanks everyone for your replies. It's helped clarify a lot of questions I had and I now know to wait until after everything is fixed to file the DV claim. I have USAA as my insurance and was told by their representative that I would be filing the DV claim against the insurance of the third...