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I tried taking my X to the Fremont service center a few times before.... Experience there was even worse. They kept telling me there is no issue with my falcon door as it was always detecting objects that won't open. So that's why I switched and tried Santa Clara which they fixed it for me...
Hi,
I wanted to file a complaint against a service facility at Santa Clara and Tesla really have poor customer service. If they don't want to talk about it, they will just ignoring you and never get back to you.
Dec 2018 Model X have 4500 miles and spent 40% of its life in Tesla service...