Recent content by phillip.blaha

Appreciate your support and good advise ....... yes, I hoping for a positive outcome and ability to drive the car again!

Thanks for the support and telephone trick to get a real person on the phone, will give it a try!

Thanks for the support and valuable information about the larger eMMC capacity! I just wonder why they won't provide MCU2 compatibility info for my vehicle? I would consider paying for such an upgrade if it will eliminate future MCU failures. Best regards, Phillip

Thanks for the support and valuable information about the larger eMMC capacity! I just wonder why they won't provide MCU2 compatibility info for my vehicle? I would consider paying for such an upgrade if it will eliminate future MCU failures. Best regards, Phillip

Quick Update - 16Oct20! After repeated requests (Tesla Service) to have someone, real person who is knowledgeable about Model S MCU issues has gone unanswered. The only text message received (from Tesla Service) has been a request for me to postpone the scheduled repair activity to sometime in...

Another unfavorable Tesla Service story! First, please understand, I’m a Tesla early adopter and fan who owns a 2014 Model S. I love the technology, the idea that electric automobiles are better for the environment and believe Elon changed the automobile industry worldwide with the success of...

I sincerely appreciate your reply and valuable guidance! Thanks so much ..........

Jon, Feel free to call me anytime when you have a few minutes to talk! Phillip Cell 321.412.2153

I agree, Mark LaPlant has been the only Tesla person who listened to my concerns (experiences with the Orlando Service Center and his own Tampa Center) and addressed each item intelligently (and honestly). Mark is not afraid to communicate with his customers and do what he can to reestablish...

WOW ........ someone finally sees what I'm complaining about! The regional manager (Alberto Cortines) wouldn't return my requests for assistance. Next step, Tesla's HelpDesk. After sending TJ Meyer-Martin (head of Tesla's Customer Service group in Fremont, CA) my list of issues generated...

I'm sorry I don't agree ......... I want Tesla to be successful financially. Obviously, if they operate inefficiently, profitability most likely will be negatively impacted. When a customer / owner offers to deliver a vehicle to their service center at NO COST to complete a 1.5 hour repair...

If you have any issues, don't hesitate approaching the Service Manager, Mark LaPlant. Mark is not afraid to provide information, address your concerns and receive constructive criticism! I wish the senior customer management were more like him! Please let how you make out with the Tampa...

Regarding the Orlando Service Center, this is the short list of issues experienced while trying to have some insignificant warranty items addressed. I forwarded these exact comments directly to the Center's General Manager, Jamey Skurtovich for action. No response was received from Jamey...

After a series of unfavorable experiences with Tesla’s Orlando Service Center (closest geographically to my home, approximately 116 miles roundtrip), I contacted several senior Corporate Customer Service people asking for assistance. To date, the Regional Representative, Alberto Cortines has...