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Recent content by SanDiegoJB

  1. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    I have my car back! :) Got the call that everything was ready. Hopped in the loaner and made a stop along the way ... Picked up the car and everything is working! Should've brought them donuts the first time, right?! The dashboard is still slightly bent at the corners of the screen, the...
  2. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    Got a call back this morning. The car is really ready. This time for sure, they promise. They are detailing it right now, a nice gesture, and I'm picking it up in an hour or so. I asked my service rep to make sure all the windows work while they are doing the test drive. I wish I were joking...
  3. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    I suspect they replaced it with a bad screen at least once. The screen that went in today had a bad modem, or the modem was damaged during repair. The screen that had the bubbles on it may have been my original screen, just damaged either by the repair attempts or from baking in the sun for two...
  4. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    "JB, your car is ready!" I went to pick it up today. New screen looks nice. No bubbles! Car was shiny clean. But no cellular, car can't connect to 3G/LTE, mobile app can't connect. I noticed immediately. The service manager was acutely embarrassed. He said checking cellular is on the QC...
  5. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    After waiting for parts to fix the screen, I got the call that they are ready for me. I dropped my car off this morning. Again. And the irony is they have to take off the dash again in order to fix the screen. I told them I'm pretty nervous and he said that have another donor dash available just...
  6. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    Turns out they did try to put in a new dash on Saturday but cracked it in the same places during the process. We located another "doner loaner" and they swapped it again this morning. I just picked it up. It's pretty good. Not quite perfect, but I'm ok with it and it looks so much better than...
  7. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    I'm pretty upset right now and it's a struggle to keep myself from ranting again on various social media and emailing back to that useless "Tesla executive escalation" address I have. So yeah, see you tomorrow at 10am. I'll try to hold it together until then.
  8. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    The service center has had the car for two weeks now. I'll let the text messages speak for themselves: Friday: "We will be replacing the dashboard tomorrow and if everything goes well vehicle will be ready Saturday ... call us Monday a couple of hours prior arrival that way we can freshly wash...
  9. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    I decided that the mismatched dash would drive me crazy every time I got in the car. I really want to get a matching replacment. And the latest word is that it looks like Tesla simply isn't making this part anymore and there are zero in stock anywhere. And the SC has no way of talking to HQ...
  10. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    Ah, yes, this is exactly what I saw today. Good to know it looks ok enough on your 2013. This sounds like a valid plan B for me.
  11. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    Update: spoke with the service manager and went to the service center. I looked at a dash in stock that's different material (smooth black vegan leather) than the one I have (grainy black leather). He's going to let me know in a week if there's any hope of getting the original material...
  12. SanDiegoJB

    Thoughts on a used Model S

    Also consider how much range each has on a full charge. If the previous owners treated their battery packs well (only charging to ~80% most of the time, for example), that'll make a bigger difference than the age of the car or how many miles it has. You can't go wrong either way.
  13. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    It's more than just dented and broken chrome. The entire dashboard is loose and warped. The way they tried to snap it all back together is putting pressure on other panels and it's getting worse and worse over time. The photo doesn't do it justice, but there are gaps and warped trip all over the...
  14. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    I'm sure this is the type of service Tesla intended to offer from the beginning and reflects the way things were for me in San Diego in 2014. Not so much today. Now, the tech does the damage, doesn't say anything, leaves it for the customer to discover and get all worked up. I'll keep saying it...
  15. SanDiegoJB

    Tesla Service damaged my car months ago and hasn't made it right

    Latest update. Seems like I made enough noise in the last 24 hours that I got a call this morning from the SD Service Center. Nothing has changed: "I'll look into the part order status and get back to you." No ETA. Although I now have contact information for someone in SD who promises he'll...