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Recent content by StephWilliams

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    2018 Model S "oil in coolant"

    The contamination is quite visible in the topoff reservoir (see photos above)...
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    2018 Model S "oil in coolant"

    We thought of the brake fluid, but on top of the info given in the preceding posts the discs/pads were replaced before the HV battery, so any contamination would have been detected when the HV battery was replaced... If anyone knows of a lab that can distinguish between different types of...
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    2018 Model S "oil in coolant"

    The HV battery is the first item on page 2. If anyone knows of a lab that can distinguish between different types of oils we would be glad to hear of it. Even if the oil is not a type used by Tesla, in our opinion it does not preclude the idea that a mistake was made when refilling the system...
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    2018 Model S "oil in coolant"

    Thank you for all the info and suggestions. Just to be clear, the repair estimate does in fact include changing the HV battery. Tesla tells us that the "Lab report" that they refuse to share with us shows the contaminant is "motor oil" that they do not have in their shop. We contacted...
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    2018 Model S "oil in coolant"

    Thank you, the insurance company is a good lead. We had checked if they provided legal advice and the answer is no, but they may cover "sabotage" damage, or at least be ready to duke it out with Tesla... I have attached the 9 page invoice for 53000$, which does include the HV battery (I had not...
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    2018 Model S "oil in coolant"

    Thank you for your replies. Here is some additional info. The Montreal service center is where we usually have all our service done and where we purchased both the car and the 4 year Tesla extended warranty. They are the ones that sent us home with a broken car and no plan. The only others to...
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    2018 Model S "oil in coolant"

    We have a strange problem with our 2018 Model S 100D, 75 000 km, extended warranty. HV battery was replaced under warranty, car was in service from late July to late August In september we got a "Low coolant" alert and brought car in to local service centre. They had the car from beginning of...
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    MS OEM All Glass Roof Rack on Tesla Store

    I purchased a late 2018 Model S with the glass roof in March of 2019 with the promise I would get the retrofit for free. I also purchased and received the roof rack at that time. We already owned a 2014, and decided to put our money down on a new S at a time when Tesla needed a bit of wind in...