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Just a quick update: Yes, it's apparent that they are understaffed. As @jjrandorin found, escalating my concerns helped; my project advisor has be en more responsive since then. I've ended up removing a portion of the structure over my back deck, I built a bunch of cribbing to support it and now...

Thanks for the responses, I contacted support and asked to have the project advisor supervisor call me back. If I don't hear back in the next day or so, I'll try again and will have to gut check with myself if Tesla's energy division is really worth this stress of constantly being surprised and...

Unlike the pleasure I had getting my Model 3, getting my Tesla Solar Roof project underway has been very stressful. Lots of delays and moving goalposts. My original project advisor was promoted and I've been handed off three times in the six months since then. My second one was actually from...