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  1. JonMc
    Post

    A Tesla Owner with Cancer's Dying Dream

    Alan -- we're on it. Will see if we can help.
    Post by: JonMc, Jan 5, 2018 in forum: Model S
  2. JonMc
    Post

    End of year inventory deals (HUGE Adjustments)

    These cars have been test drive cars and service loaners and typically have thousands of miles of use. They carry a full warranty and are a great...
    Post by: JonMc, Dec 26, 2017 in forum: Model X: Ordering, Production, Delivery
  3. JonMc
    Post

    Pack Performance and Launch Mode Limits

    Hi Everyone - I’d like to provide a quick update on this topic. Some of you with a P90D and Ludicrous acceleration mentioned that you did not...
    Post by: JonMc, Aug 27, 2017 in forum: Tesla, Inc.
  4. JonMc
    Thread

    Tesla Contacts

    Hi everyone – to make contacting the right person at Tesla easier, we’ve streamlined our contacts for you: For any customer issue, you can call...
    Thread by: JonMc, Aug 14, 2017, 94 replies, in forum: Tesla, Inc.
  5. JonMc
    Post

    Death of a reservation holder

    So sorry for your loss -- we'll definitely take care of this for you!
    Post by: JonMc, Jul 28, 2017 in forum: Model 3
  6. JonMc
    Post

    TESLA Customer Service – Lack of Oversight?

    you can just send it to me in an PM. Happy to listen and help.
    Post by: JonMc, Jul 25, 2017 in forum: Model S
  7. JonMc
    Post

    What to do with Model X in repair

    We can help -- we have a team of Body Repair case managers at your disposal. Email your name and VIN to [email protected] and they will hop...
    Post by: JonMc, Jun 29, 2017 in forum: Model X
  8. JonMc
    Post

    Tesla Ads (online)

    These aren't placed by Tesla - please forward us any examples you see.
    Post by: JonMc, May 30, 2017 in forum: TSLA Investor Discussions
  9. JonMc
    Post

    If you fast charge, Tesla will permanently throttle charging

    Hi Everyone - The peak charging rate possible in a lithium-ion cell will slightly decline after a very large number of high-rate charging...
    Post by: JonMc, May 7, 2017 in forum: Model S: Battery & Charging
  10. JonMc
    Post

    Bought a Inventory Vehicle, it was driven prior to delivery and damaged in the process...HELP!

    Hi Mehul -- the poster below you offered wise counsel -- just contact us directly, we're committed to helping you resolve any issue. Please send...
    Post by: JonMc, May 5, 2017 in forum: Model S: Ordering, Production, Delivery
  11. JonMc
    Post

    [Resolved] Frustrated Mad and Angry at Service right now

    Hey Jeff -- just seeing this thread and forwarded it to our regional leaders. We strive to make every service interaction perfect, but at time...
    Post by: JonMc, May 4, 2017 in forum: Model S
  12. JonMc
    Post

    I Enjoy the Car, I Really Dislike Tesla the Car Company

    Please PM me -- would like to help you. Thanks, Jon
    Post by: JonMc, Apr 18, 2017 in forum: Model S
  13. JonMc
    Post

    Motley Fool story - Tesla Replacement Part Delays

    Please PM me your VIN? Thanks.
    Post by: JonMc, Mar 10, 2017 in forum: Model S
  14. JonMc
    Post

    Motley Fool story - Tesla Replacement Part Delays

    Hi everyone – This week, the service team hit a global customer service satisfaction record. The team has done a fantastic job on what we...
    Post by: JonMc, Mar 10, 2017 in forum: Model S
  15. JonMc
    Post

    Pack Performance and Launch Mode Limits

    Hi Andy -- Max Battery isn't the only issue, but a combination of factors which vary widely by usage. As my first post stated, we're actively...
    Post by: JonMc, Feb 16, 2017 in forum: Tesla, Inc.
  16. JonMc
    Post

    Pack Performance and Launch Mode Limits

    @MP3Mike -- hard to know precisely. Please bring to service and we'll diagnose quickly for you.
    Post by: JonMc, Feb 16, 2017 in forum: Tesla, Inc.
  17. JonMc
    Post

    Pack Performance and Launch Mode Limits

    Hi Everyone -- The software update that removes software performance reductions tied to frequent max battery power usage is being deployed now....
    Post by: JonMc, Feb 16, 2017 in forum: Tesla, Inc.
  18. JonMc
    Post

    FINALLY!!! Maintenance Plans and Extended Service Agreement

    Hi everyone -- thanks to several of you for reaching out directly to get some of your questions clarified. We updated our plans to add value...
    Post by: JonMc, Feb 9, 2017 in forum: Model X
  19. JonMc
    Post

    Bought a 100D with ventilated seats! I DID IT! WOOO WOOOOOOOO!

    Hi everyone -- we didn’t announce the 100D earlier because the pack is more complex and requires more time to produce. The 100D is in the new...
    Post by: JonMc, Jan 24, 2017 in forum: Model S
  20. JonMc
    Post

    Pack Performance and Launch Mode Limits

    Just sent you a note on that -- in the works!
    Post by: JonMc, Jan 24, 2017 in forum: Tesla, Inc.
  21. JonMc
    Post

    Pack Performance and Launch Mode Limits

    Hi everyone, Based on your input, we have decided to remove all software performance reductions tied to frequent max power usage. These changes...
    Post by: JonMc, Jan 17, 2017 in forum: Tesla, Inc.
  22. JonMc
    Post

    Tesla service loaner policy

    Hi All -- just a bit more clarification on some of your questions: It's our intent to have Tesla loaners as the primary loaner in all of our...
    Post by: JonMc, Dec 26, 2016 in forum: Tesla, Inc.
  23. JonMc
    Post

    Tesla service loaner policy

    This is not true at all. No change in our loaner policy. In fact, we surprised some customers in December with P100D loaners!
    Post by: JonMc, Dec 26, 2016 in forum: Tesla, Inc.
  24. JonMc
    Post

    Tesla Referral Program

    no, they can announce
    Post by: JonMc, Oct 21, 2016 in forum: Tesla, Inc.
  25. JonMc
    Post

    Tesla Referral Program

    Due to privacy, we don't announce winner's names for the drawings, but they've been done each time. Legal restrictions in the US on Powerwall....
    Post by: JonMc, Oct 21, 2016 in forum: Tesla, Inc.
  26. JonMc
    Post

    Has the quality of Tesla service gone into the toilet?

    Hey gang -- a little data might help to bring some context to overall service levels at Tesla. For the past two months, the Tesla service team...
    Post by: JonMc, Sep 9, 2016 in forum: Model S
  27. JonMc
    Post

    Tesla sales experience going downhill?

    There should be no pressure in a Tesla location -- we are here to educate and answer questions about our cars. Not that we don't have one-off...
    Post by: JonMc, Aug 11, 2016 in forum: Tesla, Inc.
  28. JonMc
    Post

    Anyone else extremely frustrated with getting Model S in for service?

    Precisely. Higher reliability has made a huge difference in capacity need.
    Post by: JonMc, Jul 15, 2016 in forum: Model S
  29. JonMc
    Post

    Anyone else extremely frustrated with getting Model S in for service?

    We are listening. The Bay Area has been challenged and we are increasing capacity with centers, technicians and a better process to minimize wait...
    Post by: JonMc, Jul 15, 2016 in forum: Model S
  30. JonMc
    Post

    Hit Curb and now it's the start of month 4 Waiting for Repair

    Super glad you're happy and that you'll have your car back in action for the holiday weekend. Happy 4th.
    Post by: JonMc, Jun 30, 2016 in forum: Model S
  31. JonMc
    Post

    Hit Curb and now it's the start of month 4 Waiting for Repair

    email sent
    Post by: JonMc, Jun 28, 2016 in forum: Model S
  32. JonMc
    Post

    Hit Curb and now it's the start of month 4 Waiting for Repair

    I'm responsible for service globally for Tesla. Very much want to assist you, but need your info to help.
    Post by: JonMc, Jun 28, 2016 in forum: Model S
  33. JonMc
    Post

    Hit Curb and now it's the start of month 4 Waiting for Repair

    Still waiting for the direct message with name and Repair Order. Body shop name helpful also.
    Post by: JonMc, Jun 28, 2016 in forum: Model S
  34. JonMc
    Post

    Hit Curb and now it's the start of month 4 Waiting for Repair

    We're not able to find a repair in our service centers like the one described here. Sadowner, please private message me with your name and repair...
    Post by: JonMc, Jun 28, 2016 in forum: Model S
  35. JonMc
    Post

    Cracked Model X windshield

    Bobby -- this was the result of a parts price mistake in our system. Our service team will reach out to you to give you a corrected estimate.
    Post by: JonMc, Jun 4, 2016 in forum: Model X
  36. JonMc
    Post

    Ouch! First huge repair bill.

    This situation caught my eye so I asked our team to look into the details of kbeckley's situation. This repair is an anomaly -- the amount of...
    Post by: JonMc, May 25, 2016 in forum: Canada
Showing results 1 to 36 of 36
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