Search results

Funny, just quoted you in the text message to Tesla and immediately got a voice call as I missed the call. They made a mistake and can actually refund me the $400, but are also saying they've now prioritised my delivery and it's very close to getting ready. I've literally asked before in text...

My car was on the GC, which had the bug infestation. Yet no refund offered whatsoever, even after asking both manager and via text message...

Anyone here heard of cases where you can get your $400 back? 2+ months extra delivery time sounds to me like unreasonable and grounds to get a refund?

Same here. Texted, called support, spoke with a manager. All tell me to wait for this magical text message. Now suddenly seeing in my account it is delayed again, potentially March now. Initially estimate late Dec/early Jan. Cancellation would still cost $400. Hate the Tesla service

Thanks for your response, but just giving Tesla $400 for something that clearly they don't communicate when ordering a car is not acceptable. I run a small business, and the last thing I'd want to do is give companies like Tesla free money.

Hi all, hope someone is able to help me out here. I'm based in Victoria and currently have a 2021 Model 3, bought new in 2021, for private use. I'll continue to drive this as a private vehicle, and will sell it once I receive my new Tesla. I'd decided to purchase the new 2024 Model 3, but on my...

Thanks for being so on-topic and yes, totally agree with you. Adding more and more not so useful features resulting in the CPU struggling and causing safety issues should not be legal. Was also hoping an upgrade to Ryzen would be possible, also happy to pay a small amount. But unfortunately not...

Thanks for the suggestion, will do that right now. I also realised that I have legal insurance as part of my overall insurance package and have messaged them. Hopefully they can help out, assuming this is covered in my package. It would save me a lot of time, money and is more likely to come to...

Yes, there is consumers affairs, and you can report Tesla to it. What they do however is collect all complaints coming in, and only if there's a high volume would they taken action. There's no such thing as an automobile ombudsman, so all you're really left with is going to a tribunal yourself...

As per my post, not able to measure it. But it's more of a constant lag, as if it skips half of the frames or something. You reverse in a parking spot and suddenly you're forwarded in time by 2x speed. 5 seconds or 5 minutes I wouldn't consider a real lag, just a non-functioning camera. Anyway...

I want to objectively measure this, which I prefer to be done by software. You won't be able to measure x milliseconds (left's say half a second) objectively otherwise. But my question was on people with similar experiences or advice on preparing for a VCAT case. I don't feel asking questions...

I appreciate your response, however you're not likely to be in Australia or know Australian law. In Victoria you've got a tribunal called VCAT that allows you to raise a dispute for a relatively low fee ($500) and whichever party wins, the costs will not be paid by the other party. So your...

Hey all, I'm the owner of a November 2021 Tesla Model 3 (made in China) and have been experiencing a significant lag in my rear view camera. This has been introduced with the v11 software, when purchasing this vehicle this issue was not present. I first notified Tesla during a service visit...

They have done a full check on all hardware, this is just what they consider a known firmware issue. My main question now is, how do I get the Tesla technician reports? They refuse to provide those to me, even after multiple emails and mentioning that I would raise an official complaint in case...

Just received this email, which is not in line with what was discussed. I've also asked for the actual service report, which they did not sent:

Happy to do that, but what can Collin do about this situation?

Anyone else still noticing the lag in the rear camera? I really feel unsafe and have brought it in for service. Tesla mechanics said: - Delete all content from USB - Hard reset the software - Monitor how things are going from there It does seem a software/firmware issue, but no fix is...

Thanks a lot! Just placed an order on their website with a note to cancel if they can't ship it by 23/12. Hope it will arrive before Christmas for the road trip.

Does anyone know of any place where I can buy the sunshades for my brand new Tesla Model 3 21? Colour can be white or black, but would love to have it before Christmas. Tesla Shop, Amazon and other stores all deliver next year, but that roof is very hot and I'm tall, so my head is close to it...

Just picked up the Tesla from Mulgrave. There were around 40ish Teslas ready to be picked up, mainly white, but also some grey, black and red. Just 2 blue ones. Drove home safely, but wow, it was only 23 degrees and already that roof is so hot! AC doesn't work all that well either. And since I...

My Tesla is ready for pick-up, but I am very disappointed by Tesla's service so far: Wasn’t able to reach Tesla Melbourne at all on Friday afternoon, and had to go through Sydney office to get my invoice adjusted The callback system also didn’t work, got a message saying that the service is...

Ok, guess it's just hoping for the best. Doing a road trip from Melbourne to Adelaide and back via Mildura, which by itself is a nice adventure in terms of charging... Would be great to do it in the Tesla, although it does require a bit more planning.

I've ordered my Tesla model 3 SR+ on 4 November. In my account it says: Estimated Delivery: December 03 - December 17 How realistic is that? I got a text message on 5 November saying: Your vehicle is getting ready to leave our GigaFactory! Nothing ever since. Would it be on a ship by now? I...

Just ordered my SR+ blue model 3 without any extras and estimate time was 8-12 weeks. However, in the Tesla app it now says: Estimated Delivery: December 03 - December 17 That's a big difference. Anyone know if the estimated delivery could be more accurate?