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It's worse. If the serious fans are having this much trouble, just try to imagine what ordinary people without "connections" are experiencing. There appears to be someone at executive level in Tesla who is deliberately obstructing communications with customers. I have a contact at Fremont...

I will say 4 weeks for a part is something I've had happen on other brands. (3 months, however, is NOT.) The bigger problem is the communications failures; they should know when the part is arriving, it should arrive on time, they should schedule service for right after it arrives, you get the...

There's a long story. His autopilot failed. He seems to have a faulty DAS computer, but Tesla doesn't want to replace it. Hiis X sat at the service center for five weeks without having any repairs done on it, in the baking sun, and developed the yellow screen during that time period. He...

This is a very unusual problem. I am sorry to hear that Tesla's service hell is making the problem worse for you.

Yeah, I don't use the app, so I'm watching the website refusing to schedule mobile service. This is amateurish, with mobile service only accessible through an app and service centers only through the website, and neither through the other means. Could be worse. (Other things are worse, of...

The clowns I know, who are all extremely careful to follow rules (clowning is dangerous and can cause customer lawsuits, so they follow strict rules) would be offended by that statement

From what I know about how this is done, you can remove it (and they *should*), but you have to pretty much encase it / wrap it in order to remove it (so that it comes out encased), so it actually costs more than leaving it in place. It's possible to take it out encased in dirt; this can be...

They're already four years into that. So that'll be tough. But I think they can do it, because China uses big-stick methods like banning gasoline car registrations. They've already put 10 times as many electric buses on the road as the rest of the world combined, which probably accounts for a...

Let me add my support if you decide to do a media campaign. I live in upstate NY, but I have friends in North Dakota, and I can't visit them by car due to the "North Dakota Black Hole of Supercharging". I *think* Tesla understands the importance of making it possible to get everywhere... but...

For me? I cursed whenever I went to a gas (petrol) station. So I justified the monetary expenditure as being worth the peace of mind. I didn't know what a screaming nightmare it would be trying to get service. (Actually *getting* service is fine once they're *doing* the service, it's...

Followup: I just found out that any service center which is fully booked registers on the website as "can't book online" / "nonexistent", and the website directs you to the next service center hundreds of miles away rather than giving you a way to contact the fully-booked service center. Geez.

Fair enough -- then they need to learn how to actually sell used cars. Tesla lacks the know-how and the tech docs to resell them -- they're selling pigs in pokes at the moment, where people can't even find out what the specs, condition, and repair history of the car they're getting are. That's...

Well, since you can't make mobile service requests directly any more, I'm not surprised. According to multiple sources, the only way to reach Mobile Service now is to first schedule an appointment with a service center. Then the service center decides whether to ask Mobile Service whether they...

Good news! Feeling very grumpy about all this, I don't remember which post it was but I'm sure there was *something* to disagree with. :oops: Still, my bottom line is, for corporate survival, it has to be possible to reach someone through some documented channel which any customer can use...

So, I still think the only thing which can actually kill Tesla is not answering the phone. But... in things which will *hurt* Tesla if they manage to start answering the phone.... (A) I'm beginning to get worried that Tesla is trying to avoid complying with its warranty obligations, express or...

READ WHAT I SAID. I said "if there's a comprehensive screen replacement needed under warranty, the warranty reserve won't cover it." This has already been required for Model X and Model S (and they're trying to deny valid warranty claims, which is very uncool -- they're losing arbitrations)...

I don't per se disagree with him, I just disagree with the claim that he aced the interview. I think the interview wasn't very good.

On the other hand, the independent (no franchise) shops I've dealt with will take any opportunity to have an edge, including training a guy to handle EVs.

What kills me is that he recognizes this and then the company screws up the extremely basic thing of making it possible for people to get a first point of contact with service. All they have to do is answer their phones. Really, that is all. But if they don't, demand will dry up faster than...

That's because they're trying to evade warranty claims. Go look at the "yellowing screen" thread in the Model X forum -- people are winning arbitration cases against Tesla over this. Repeatedly. Warranty reserve is too low. This isn't make-or-break, financially; they can afford higher...

Roughly 500,000 cars on the road. 941M / 500,000 cars == <$2000/screen, whch isn't enough. Do the math.

Needs to be replaced. Covered under extended warranty. If they give you trouble, point to this thread (the conductive glue can damage other components), and if they give you more trouble, sue 'em.

Yeah, at this point I'd be fine with Android Auto + aptX. Tesla has implemented neither.

Weird. It'll let me do this on one of my cars but the other one DOES NOT HAVE A SUPPORT REQUEST OPTION on the website. Won't happen; they're not listening. If I had time, I'd try the federal warranty-violation lawsuit route, which might do the trick. In the meantime, I have an executive...

Popstpone buying. If you cannot put it off, buy the Volvo. The problem is customer disservice from Tesla. You want to be able to contact service, right? Then, as of today, you have to buy the Volvo. I REALLY REALLY wish this was not the case. Maybe Tesla will fix this. Maybe in a month...

I believe Tesla has under provisioned for warranty. One full set of screen recalls exceeds the whole reserve. That said, I also think doubling the warranty reserve does not really hurt too much in the long run.

First renewables will be overbuilt. Then profiteers will install batteries to grab the cheap energy from peak production periods, and release it later when prices are higher.

Yes, or they split the cost. My NEMA 14-50 cost under $250 to install; this is manageable by either landlord or tenant, for economic classes where an electric car is a possible purchase anyway.

8+ seems to be the default now. There may have been utility power hookup shortage issues in some of those Canadian sites...

Next they'll be saying that renewables make sense up to 90%. When renewables are at over 100% of electricity needs (which they will be -- they'll get overbuilt and batteries will store the excess), I think that's when the oil strategists will get up.

No it isn't. That's actually wrong. There are a very large number of people renting single-family homes or duplexes. If those don't have access to 240V charging, it's often easy to install and the landlord will generally cooperate.

No, Hyundai Konas are literally exploding. Hyundai Kona Electric Explodes, Blows Hole In Garage: Cause Unknown Tesla sales may be figuratively exploding, but given previous media scares, I suggest you don't use the phrase "literally exploding" unless you mean it... ;)

Is he trying to prove that he's totally out of touch and doesn't read his email ?!?!?!

It should be sorting by filename in Folder View and by metadata in Album or Artist view. Of course, I'm sure it isn't. :sigh:

Yes. If you're hearing thumps, excessive vibration, or grinding, that's not normal. If it's very loud but super-smooth, it might just be very hot.

Yes, something has gone wrong with the compressor in the A/C. You need to get it checked out and fixed ASAP. It may be leaking refrigerant, and the refrigerant causes ozone depletion and global warming (though not as bad as the old Freon, it still does).

Thump means it's dying. It shouldn't be doing that. I have two 2013 Model Ses, and the AC is loud, but it does not "thump".

OT Yeah, I knew I was a secret-millionaire (as in, don't spend money on conspicuous consumption, but have money) type. I've been very curious as to how many of us there are, though. You know exactly how rare we are: can you link statistics?

Geez, I wonder if the metallic waste streams have higher nickel concentrations than the ores. That's generally the situation which leads to heavy recycling (and often reprocessing of slag heaps, and very rarely mining of landfills). Looking at the lithium situation, I think the problem is...

For the record, I've never contacted the media about any of this. Of course, what I write here is public and Niedermeyer can read it as well as anyone else can. I really really dislike Niedermeyer, who engaged in offensive and ignorant stunts like the "Tesla Death Watch", but unfortunately the...

Yes.

Thanks, Karen -- you're the first person to verify that they're still using separate Model S and Model X body lines. (Which remains odd.) In that case they have GOBS of capacity in the body lines; the X line was designed to produce something huge like 120K/year (though it never did) and the S...

islandchick: As an activist investor I think customer service is critically important and I am trying to get the most crucial customer service problems fixed. Given your awful customer service experiences, which are sadly pretty normal, I understand not buying a Tesla. Hopefully the customer...

Sorry to tell you: It's still a systemic problem. (1) I was only able to get through because I emailed Mr. Musk using an email address given me by someone here. No random person could have done that. (2) I may only have gotten attention because I pointed out that I was a large shareholder who...

OK, that's actually a little nonspecific on the part of the customer service agent. After you get free Supercharging turned back on, push to get a refund for the previous Supercharging which was supposed to be free - -be very specific about your request, and make it in writing. I was hoping...

I don't have high hopes either, but then I never do; I'm a congenital pessimist. Being able to get through to someone at a high level is better than I was expecting. Jeff, please contact me with the name and contact information of the person you worked with (and got no success from) and what...

Yes, well, I guess some of us are "activist investors" -- though not in the "trying to take control" sense, just in the "trying to influence management to do the right thing" sense.

Musk actually addressed this on the earnings call though nobody asked. He and Zach Kirkhorn specifically said that this capex level was sustainable, and although it might look like they were postponing capex, they weren't, they'd just figured out how to do things cheaper. You can believe them...

Semi-OT An interesting and bizarre fact: the whole of Amazon's storefront basically exists, financially speaking, as a testsuite for Amazon Web Services. The reason nobody else can match Amazon Web Service is that nobody else can create that punishing a testsuite. Basically, if your cloud...

OT Yeah. Interesting example: I live in a heavy-brake-pad-use area (lots and lots and lots of hills). So my friction brakes actually get used and my brake pads do get wear. But I haven't replaced my Tesla brake pads in 6 years. I used to have to replace Toyota brake pads every three...