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  1. S

    2016 Model S door handle presents but door wont open when the door handle is pulled

    And by the way, only with a Tesla would there be an expectation that if you just wait a short time to fix one issue, you'll probably need five other things fixed too.
  2. S

    2016 Model S door handle presents but door wont open when the door handle is pulled

    And there in lies the issue and why I, after 8 years of being an evangelist for Tesla, hate this company passionately. "Good will" is a thing of the past with them. Despite the fact that the $200 charge was never mentioned for seven years, despite that the same part broke just 3 months past...
  3. S

    2016 Model S door handle presents but door wont open when the door handle is pulled

    My Model S has had the door handles fail many times. Three times in the past 15 months alone. The same door handle that failed 15 months ago is failing now. I have an extended service agreement that I paid for and despite that, Tesla is charing me the $200 "deductible" to fix the handle that...
  4. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    By the way, one thing I didn't expand on is outright lying to customers. I'll give you an example... a service center told me "we discontinued the loaner program a little while ago". I complained strongly that I really needed a car over the next few days but they were insistent that the loaner...
  5. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Yeah, that's pretty much exactly what I would expect. The company that doesn't bother to answer their phones or their email (or pay attention to it's own online forum) isn't likely to pay serious attention to a written letter. I believe strongly that Tesla is absolutely aware of how...
  6. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    I live 3 miles from a service station. And yes, physically going in there to grab someone works better than any other way of reaching them. But the telephone was invented in 1876 and email has been prevalent for 30 years. Having to speak face to face is a quite outdated and inefficient mode...
  7. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    I wrote the OP and followed it through in the hopes that Tesla would see it and that it would perhaps spark at least the beginnings of a thought of investing in doing better. If I owned a company and somebody wrote a scathing rebuke of how my company handled it's customers and it was viewed by...
  8. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    I probably shouldn’t respond as it looks like your intent is just to troll but you’ve been here a long time so I’ll give you the benefit of the doubt that you’re simply not understanding. If you have read this thread, the fact that the original post and all the complaints that follow are NOT...
  9. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Continues to baffle me how people are so psychologically intertwined with this company that they defend bad service as long as it's "good for the company". Is it some kind of Stockholm Syndrome? It should be shocking that in a Tesla enthusiasts forum, I could post such a scathing rebuke of...
  10. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Hi Zythryn. Judging from the response here, my experience does not put me in the minority. And really, what I intended to illustrate is not that I had a bad experience but rather that Tesla has a bad system that is likely to lead to many bad experiences. Mistakes can happen and people can...
  11. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    First of all, pleasure to meet you (assuming you are in fact Woz!). I was an early adopter of Apple as well as Tesla. But I really don't expect special treatment from Tesla for my early support. I expect them to do what Apple has done and that is treat ALL of their customers well even as they...
  12. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Perfect example (among millions like it). What many seemed to misunderstand about my original post is that I'm not against app based communication. I'm just against any system that doesn't allow for a way for customers to reach the company when needed. Sure, the app is great if you have a...
  13. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    I've offered half a dozen examples of bad service, not just avoiding telephones. And I would suggest that even if you're okay with no phones, doesn't that require texts or snaps or TicTocs.... SOME kind of communication when a drop down in the app doesn't cover it? And even communication...
  14. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    EXACTLY. Couldn’t agree more. It’s bizarre to me that people want to defend a company not providing basic customer service and launching personal attacks in some cases at the mere suggestion that anyone should be disappointed. I’m not a baby boomer, I am in California... who cares my...
  15. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Apparently it really is, really. You seem to be one of those who believes that a Tesla Fourm is a space only for fanboys to fawn over the company and any dissent is reason for personal attack. I'm making my "grand statement" (and have clearly found quite a bit of agreement) in the hope that in...
  16. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Sigh... don't want to argue this with you specifically. I already addressed that in my original post. You seem hellbent on defending them which is fine. I just don't need to argue it out with you. I'm pointing out what I see as shortcomings. You are certainly welcome to defend them, but...
  17. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Because I have an extended warranty.
  18. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Not sure why you are chasing down this road as I don't see why it matters. But I'll give you three recent examples... door handles stopped working (2nd time) and screens has dark yellow lines ( also 2nd time). Also had the 12v batter that they replaced some years ago and called it covered and...
  19. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    You may very well be right about this. But still, why can't they meet the challenge of increasing service where necessary based on owner density? I have too much respect for Elon's intelligence to believe he either A) isn't aware of how bad it is or B) doesn't know how to fix it. What I don't...
  20. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Brilliant! So apparently having a person available to speak with is not beyond the scope of what's possible! That would be an incredible first step towards crawling back to the very basics of customer service.
  21. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Well yes. I would say that not being reachable is one way of refusing service. Another would be telling you you can't bring the car in for 10 days. Another is charging you $200 for a repair under warranty. The app works except when it doesn't and when it doesn't, the owner is SOL. App is...
  22. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Well thanks. And while it would be nice if Tesla showed that same kind of appreciation, all I'm really asking is that they provide some very basic customer service like answering their phones.
  23. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    I guess this is another way of looking at it but not one with which I agree. I don't think I feel overly "entitled' in expecting a company to answer the phone... or to not charge me $200 to fix a covered repair... or to respond to an email... or to provide a loaner when a $100K+ car is being...
  24. S

    Snippiness 2.0

    Yeah, being upset that a company does a horrendous job of customer service is certainly a clear sign of need for therapy and worthy of an ad hominem attack.
  25. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Sorry you missed the point. Yes, Tesla's bad service won't likely kill you. It's just horrible, dishonest neglectful and frustrating. Not lethal so... yes, kudos for that.
  26. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    Well, there you go. You haven't been charged for warranty fixes. I wasn't for years, and then I was. What is it, Russian Roulette? And saying the service was great other than not being able to speak to a human being is like saying the food was great other than the glass in the omelette.
  27. S

    I've loved Tesla for 7 years. But after years of abuse, I'm out

    I put a deposit on a Model S over a decade ago. I bought a Signature model (one of the first 1,000 MS made) and became an outspoken evangelist for the company. For the fist year, it was a whirlwind romance and I probably sold a dozen+ cars myself and Tesla treated me like a member of the...
  28. S

    screen discoloration

    I have this same issue. My screen was replaced late 2017 because it had strange lines that looked like cracks but were in the screen image. Then a few weeks ago the yellow lines showed up. My car is a 2012 but the replacement screen is from 2017. It's in the shop now being replaced.
  29. S

    Why I Won't Be Purchasing My 3rd Model S

    I will chime in as someone who bought a Signature model in 2012 and has been driving a Model S for 5-1/2 years. I put a reservation down in 2009. And I don't post much either. But I strongly agree with the OP and would ask those that attack him to question why they think that his points...
  30. S

    Tesla becoming "sales-y"?

    I would say there's absolutely a noticeable shift in the pushiness of Tesla sales. In fact, it was so noticeable that I asked if they're now on commission and the answer was "yes, but a small one". I love Tesla but plenty not to love and this change is one of them. Was always a pleasure to be...
  31. S

    show me your brown e... er, tesla!

    I LOVE my brown Model S. Have had it for two years and I still get unsolicited compliments all the time on the color. I've never had a second thought on if it was the right choice. =)
  32. S

    Routing suggestions are laughably bad, at least in LA traffic.

    The tesla navigation continues to be embarrassingly bad for a car with tech this sophisticated. My eight year old Lexus IS blows the Tesla away. I was on the freeway at 11:30PM this weekend and came upon a HUGE backup due to road construction. The Tesla didn't change a thing. Luckily my...
  33. S

    Visor Mirror Light Project

    I'm in! My girlfriend also complains about this every time we get into the car and point out that her Prius has a significantly better mirror. I'd pay the price for this solution just to end the teasing!
  34. S

    No longer allowed to respond on SA based on my comments defending Tesla

    Interesting because in your comment history can be found far more egregious personal attacks. And from a doctor no less. I'm not interested in getting into any sort of flame war so save it- I won't engage. But I just find it interesting how easy it is to point the finger at others and how...
  35. S

    Voice quality

    I haven't been able to use my hands free since I bought the car. People I call consistently say it sounds like I'm in a wind tunnel. I don't hear the wind noise but they sure do. Disappointing and results in me having to break the law if I want to use phone while driving.
  36. S

    Bad experience with flood waters

    In all fairness to OP, it's easy to say you'd turn back but the fact is that it sounds like other cars we're going through just fine. I believe that over the last couple of years I've heard Tesla answer the question of flood water by saying it was as safe as any other car and that the battery...
  37. S

    Strange noise coming from behind 17" screen

    I also started hearing this sounds immediately after the 4.5 update. I called Tesla and they said it's a known issue and will likely be fixed by an update but no ETA on that.
  38. S

    Renters of Apartments/Condos - Share w/ Us Your Experiences

    I live in a condominium complex with 24 units. I had no problem at all installing a charger. In theory you need to get permission from the HOA but in California I believe it's law that they can't say no. An apartment complex might be more of a problem. Don't call Solar City for this as...
  39. S

    Gauging interest on "Redisigned Sun Visors"

    I feel like the visors/mirrors are the biggest fail on the car (which admittedly is a big a compliment to the car). More than a fail, they almost seem like a joke. The "mirrors" appear to actually be foil like a kids funhouse mirror. Anything would be an improvement and frankly, removing...
  40. S

    Slacker Any Song only worked in the beginning [Confirmed - pending resolution]

    Boy I wish there was a way to have a sticky on this subject as the information and guessing swirls in all directions. I know I've done a lot of complaining but also attempting to clarify so we can all be on the same page and Tesla can address the problems. I feel very sure that there are two...
  41. S

    5/3/13 Announcement press release up

    I'm a little confused about how all of this works in practice. So if at the end of the lease term the market actually values the car at 40%, Tesla takes the car back and presumably has a LOT of used cars to sell. As of now, they don't even have a method for selling used cars at all. Presuming...
  42. S

    Recommended: Slacker Premium!

    With a Premium account in the MS you are able to play SOME songs directly. However, the library of songs that can be played directly is a subset of the songs that can be played directly with the same account outside the MS. You can not play songs repeatedly. You can not "rewind" to play an...
  43. S

    Recommended: Slacker Premium!

    Well, once again, you'll be happy with this unless you expect it to have actual full Premium functionality. This WILL restore it to what you had but it will NOT allow things like playing a song twice, playing most albums and most importantly, access to all songs that are available with the same...
  44. S

    Slacker Any Song only worked in the beginning [Confirmed - pending resolution]

    The Tesla always had Slacker Plus and was not compatible with Premium. This was confirmed for me both by Slacker and by Tesla. The greater oddity is that it ever played any songs on demand as this is not a feature of Plus. It's like Tesla had some weird hybrid Slacker functionality-- Better...
  45. S

    Slacker radio interface

    This is absolutely correct. There are multiple threads going on this issue but the answer remains the same. Don't bother paying for a premium account because you won't get the features above what you will get with a Plus account. One of those features is an expanded library of songs that can...
  46. S

    Slacker Any Song only worked in the beginning [Confirmed - pending resolution]

    Ha, I think I just got called a bitch. 'eh, so be it. I'll still update you that I have since had confirmation from Tesla that the car indeed does NOT offer Slacker Premium features including an expanded list of songs that are available on demand (even if pay for a Premium account). They say...
  47. S

    Parcel Shelf Available

    Sold!
  48. S

    Parcel Shelf Available

    I have an extra parcel shelf. It's brand new and if you're interested, I'll sell it for $200 with free shipping. Just PM me if interested. Thanks.
  49. S

    P85 Loaner Cars! Sweet!!

    I have interfaced quite a bit with the LA service center and I can attest to the fact that they are greatly overwhelmed. That's Tesla's problem to fix and I don't think we as owners owe it to them to be terribly understanding; when your new $100K isn't working, you deserve a quick response...
  50. S

    Crowd fund to advertise Tesla?

    I think the commercial itself would have negligible reach. That said, if you did clearly put something like "this commercial voluntarily paid for by happy Tesla customers"-- THAT would get press attention and might be covered heavily creating the type of PR that money can't buy.

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