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When you go into buyback or arbitration territory you automatically start dealing with their lawyers. Nothing more, nothing less. Sorry all - I wasn't getting the email notifications on this thread (my fault). Anyway, we ended up getting the etron which turns out to have significantly higher...

I was the one referenced a little earlier in the thread blacklisted by Tesla(incidentally, I was apparently not getting notices on that thread and it's now 9 pages). Note that the thread I had previously on the model s yellow screen was over 85 pages! That is quite a lot of people with issues...

I don't think they w(c)ould deny access. I still have a Model 3 and they have not blocked my app access. Not 100% sure on supercharger network, but as I'm still getting updates on my 3 and my app still works, I doubt that would be a problem.

Thanks for the catch. New images are on this post Yep, we ended up opting for a Porsche. Just waiting on it to be built. Its fascinating going from the Tesla to the Porsche. The only thing we are going to miss is Autopilot, but to be honest, most manufacturers have come a LONG way in their...

Many of you know me from this thread: Yellow screen? Force Tesla to Replace it!. In the thread I state very clearly and factually the process I went though to get Tesla to replace my yellowing Model S screen. Nothing I posted was covered under any NDAs. I simply wanted to make sure everyone was...

We have the same problem in our s. Friday night had 170 when we parked in garage. Have just driven the 3 all weekend, and it's now down to 133

Yea, Several have commented getting them done in bay area. Mine was Burlingame.

Mine was done in Burlingame.

Hey all, I was at Burlingame Service today and noticed a sign stating no more weekend hours as of Sept 1. So I went and looked up Santa Clara, Fremont, and several others and they all show the same. Have all your local service centers dropped weekend coverage? This seems like a...

Hi! So they finally replaced my damaged bezels. Looks great now. That said: Two things I noticed at the Burlingame service center on pickup: While I was waiting for pickup, there were maybe 4 employees standing around the counter not actively helping customers totally ignoring the phone...

I'm an idiot, that is incredibly obvious in retrospect and makes much more sense. That said, we managed to more than double their volume this year in one month!

They have to pay for it regardless when its the NCDS arbitration. Interesting note I've just discovered: AFAIK we have added quite a bit to the total volume of NCDS arbitration cases Tesla has had: My first case was 19004X, my second case (for the scratched chrome) was 1910X. I reached out to...

Check my thread in the S section. You can force it to be available in your region with arbitration. It also does NOT have a 100% fix rate. As far as I know, the only way to ensure a fix is arbitration, as that is the only way they will replace if(when) UV doesn't work.

The process is NOT binding on you. Only on Tesla. In fact, if you don't like the verdict (which you shouldn't in this case), you can refile. The only requirement is new "evidence". So more context from other users, more details from calls to Tesla service centers, etc, would all count as new...

Look closely at your IC, as a lot seem to have that also. If the IC is impacted make sure he agrees to that as well.

I've actually contacted that firm. I have the email address for an initial investigator there if you want it. Please PM me for it. The more of us that reach out, the better.

Hi all, I was going to post an update on my instrument cluster over the weekend but it appears the thread has turned to that topic so I might as well post about it now. TL;DR I got Tesla to replace the IC due to the yellow banding forming on it. Details, photos, and invoices below. I had...

Did you do docs only? You can also refile if you add in additional evidence: "Remedies Post-Decision: After the Arbitrator’s decision is rendered, you will receive a letter from NCDS indicating that if you are dissatisfied with the decision, the Manufacturer’s intended actions, or eventual...

I've reached out to multiple firms. My guess is that the firms are mostly not interested because of the binding arbitration clause in the mvpa. I would gladly participate as another plaintiff if anyone can find a firm willing to take the case on. I have plenty of evidence to provide, beyond even...

Make sure to print out and sign the agreement form. The clock doesn't start ticking till you do that, then email it back.

Earlier Ryan was quoted as saying he can send the tool where it needs to go. So if you file for arbitration, it will appear in your area within a month. That seems like the only way to know you will get it fixed this year. Ninjaedit: just realized fixed is a strong word, especially considering...

Burlingame has it once per week. Either Thurs or Friday depending upon the week.

Check my thread in the model s section for advice on how to get it handled.

Someone needs to ask him how many of these they have done...

Check my thread on the yellow screen. You can use the same process to get this fixed also.

Let us know how your face to face goes. I'm also curious who you will meet with, if it is the same Ryan everyone is dealing with. (and he has to go to Ohio..) Or if it is a local manager of a showroom or service center. Or some other lawyer they send out

I'm sure you can use the above quote from the Tesla employee when the lawyer tries to argue they have the "goodwill UV fix"

As far as I know it only takes a few hours. This location only has the machine on Thursdays. So they would do it on a Thursday, then I checked on a Friday, then they held it for another week to try again.

Update: The MCU screen has officially been replaced(Revision C). It looks much better now. I noticed some scratches on the chrome trim that are new around where they replaced it, so I need to contact them on that as well soon. I am unsure if these are from the UV treatment or the replacement...

Smart move. If it works for you, that's great. Make sure to inspect the screen in both sketchpad mode and screen cleaning mode to see it with a white background and a dark one.

It is. If I look at my instrument cluster I can see it as well. They performed the UV on that and it didn't work there either. (I threatened with taking them to arbitration over that seperately if they didn't just handle both). I'm expecting they will need to replace that also.

Bonnie, How closely have you looked at yours? Mine was NOT fully fixed via this method, I have a thread over in the S section if anyone wants to see more details about their arbitration process (Yellow screen? Force Tesla to Replace it!) Here is an after photo showing the yellowing is still...

forgot to include this as well. The original invoice they gave me marked the whole incident as "goodwill". My response was to tell them it definitely is not goodwill, and should be changed to be warranty. This is their passive-aggressive reply. NOTE: This was written by the lawyer according to...

Sorry for the delay folks, I forgot to take photos when I went back the first time. Just got back from going again and speaking with a regional manager(I think?). He admitted he saw it also and was asking HQ how to handle.Also for those of you pursuing the same, when they repair under the...

UPDATE: They tried the UV method. It does NOT 100% remove the yellowing, it makes it faint, maybe about 20% of what it was, but if you are looking for it you can 100% see it still, especially if you turn on sketchpad so the screen is white. The manager tried to argue with me that it was...

Arbitrator wrote it down wrong. The lawyer from Tesla clearly said they were considering it NOT warranty

Send those emails to the arbitrator! They need to be included as evidence. That is absolutely not cool and sounds like his "Cooperation and patience will go a long way with us.. " could possibly be considered a threat.

Teleconference is what I did. My rationale was: I wanted to be able to explain my case and I was afraid documents only wouldn't allow that. I also didn't want to waste time on an in person. I live less then a half hour from the factory, so would be easy to find a place that works for both...

Hey guys, Sorry for not replying till now. A few answers: It really did only take me under an hour of work. From start to finish was about 3 weeks. If you start today, you would be done by end of July or super early August based on my time frame. Tesla proactively reached out to me once I...

Hi all! I come bearing news on how to get your yellow screens replaced. Its surprisingly simple. Tesla participates in a program called NCDS which is binding arbitration for Tesla but NOT for the individual. This is a remediation option prior to true binding arbitration. This means that even...