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As an update to my original post in August... I submitted a BBB complaint with Tesla in Austin Texas. For previous failures, I have also filed complaints with the California Department of Consumer Affairs. I messaged the GM of Solar Edge North America- Peter Mathews in early August and he...

Wow 5 inverters failed in 2.5 years! Since your install and permission to operate - how many months have you been without solar generation over 2.5 years? I calculated I am currently at 3.5 months over 17 months (20% of my operating time lost due inverter failure and lack of parts). I really...

At this point I wonder if it makes sense to pursue a class action lawsuit- it would appear Solar Edge has manufactured a product that has 10-20% of its warranted life. 1-2 years versus 10 or 25 years and has failed to provide adequate replacement parts. This is costing customer $100s and maybe...

Adding to what seems to be a recurring and frustrating problem with Tesla Solar and Solar Edge inverters. My system was installed by Tesla (12.24KW- 36 panels and 3 power walls- 19,180.35 kWh estimated production by Tesla) in Dec 2020. The first SolarEdge HD 10000 inverter failed in March 2020...

How long did it take for Tesla to replace your SolarEdge inverter after it failed on day one? I am in the Bay Area, my SolarEdge inverter failed 2 days after I got PTO. I have been waiting nearly 4 weeks and Tesla has no update on when my inverter will be replaced. I am at loss with what...

There seem to be a few folks in this thread that have issues with premature failure of SolarEdge inverters. I wonder if anyone with the new Tesla Inverter has experienced failure? I might try to push for a replacement Tesla inverter vs a SolarEdge.

Interesting - SolarEdge support told me to send Tesla my case # to have the inverter replaced . But from what you are indicating Tesla has to send field rep to take a picture - why do they need a picture - wouldn’t remote diagnosis be more reliable than a picture. That said I already sent...

Agreed crazy - they have no spare parts - seems like Tesla doesn’t have a very good logistics plan. You would think they know the failure rate and should plan ahead accordingly based in new and existing installs. I don’t about often - but my lasted a little over 20 hours of production before...

Thank you. That is my current plan - but based on prior experience with my install trying to get Tesla to save money by not sending someone out twice is unlikely. They are so bad with their “standard” processes. There is no learning and process improvement happening. I don’t know why Tesla...

Agree - knowing what I know now and have learned on this forum - I would have much preferred to go with a knowledgeable and reasonably priced local installer vs using Tesla. Especially since I learned on this forum that had I gone with a local installer with my 3 Powerwall system - they could...

Thanks for sharing your experience. I got PTO on Feb 9. I turned my system on and it worked great for 2 1/2 days then shut off. No solar production even though I have a green LED on my Solar Edge HD inverter. I called Tesla and they said earliest appt for a tech to come out is March 4...

Look for a name in the install paperwork - in my case the persons name was George (I live in San Jose, CA). I could not contact him directly but insisted that my no service Tesla project manager direct message George for an update. Good luck.

I am in similar situation. After waiting 7 months for install of solar and powerwalls - the city inspection went relatively fast. Install complete 12/19 and city inspection 12/30. I had completed PGE paperwork prior to install. Tesla inspection rep said he would handle PTO. After waiting for...

Good news - after 8 months and I don’t know how many calls and emails with Tesla my system is installed, inspected and approved for PTO. In the end all of my equipment was installed inside my garage on the wall behind my exterior main supply panel. As everyone on the site predicted and helped...

Do you know whether the explosion/ ignition occurred inside the house (furnace, clothes dryer, water heater, or gas stove), or was it an exterior ignition at the gas meter? I would think if the windows blew out- sounds like the issue was a gas appliance inside the home.

The name on the regulator is Pietro Fiorentini FE- I don't see a model number. Just indicates CSA cert 6.22- 2011/ ANSI cert. Z21.80 with two reset buttons. It seems like a good solution to manage the risk of ignition from venting. I assume it would be useful in an earthquake if a line were...

As an update to my situation. After ordering in July. I am now scheduled for install on 12/7 for 3 PW and Medium sized solar. I had PGE come out and replace the vent regulator on my gas meter with a new type that will apparently automatically stop the flow of gas if it senses a rapid change...

I am thinking of using bricks with a solid 16x16 paver. I will mock it up and share a picture to see what everyone here thinks. I like the idea of bricks and paver tile as it non flammable and maintenance free but can be removed if access is needed. I was thinking of using simpler adhesive to...

Has anyone here had experience with a “gas slam shut valve”? A neighbor of mine is also getting solar from Tesla and was flagged for the potential PG&E issue of their gas meter and main panel located within 3’ of each other. They called PG&E who is sending a rep out to evaluate but suggested...

Unfortunately the penetration of the pvc and refrigerant lines is above the foundation wall of the garage - so about 9” above the slab. I measured from the top of the penetrations to the bottom of the roof overhang above and only have 72”. So would not meet the 80” height requirement you...

That would work but we still have the other a/c refrigerant line. I am thinking the platform above all these refrigerant and conduits is the way to go. Of course if built out of wood it will become another maintenance item versus the current concrete slab. I would want to build the platform so...

The garage door and driveway are on the other side of the fence on the left. The fence separates the driveway and garage area from the backyard. So we would like to maintain that fence or a gate for privacy and security.

Here is a picture of the blue box 36" deep by 30" wide as measured from the right side of the MSP. I can build a platform above the refrigerant lines and create a 30" access gate in the fence directly adjacent (on left). There is also easy access from the right. Can I rotate the gas meter vent...

That makes sense moving far left - I might look at building the platform as you suggest over the AC lines to the fence and then install a 24" swing panel in the fence. Is it acceptable to build the platform out of wood decking? There happens to be a large access from the right side because the...

You are correct the electric main service comes from underground. So moving the MSP would be costly. Good suggestions on moving the conduit- that is easy.

Also - does anyone know if I can hire a local plumber to move the gas meter outside the blue box. We would need to add a 90 degree and run main line pipe over maybe a foot and then relocate the gas meter? Or does meter movement have to happen by PG&E?

Super helpful info on the electrical conduit thanks. I taped out a 30” wide from left panel side by 36” deep box (see pic). So then beyond the legacy gas meter location this actually is solvable, The ac condenser while people may not like the location on this thread are actually further away...

Got it I now understand what you mean by building a subfloor above these lines - I think building a box sub floor over the existing ac line set makes the most economic sense. But as you suggest I will call my HVAC contractor. I guess the other solution would be to relocate the current line set...

To comply with code- could the refrigerant lines be run 36" from the front of the panel? If that were the case- they could re-run the one refrigerant line that currently is located under the panel and gas meter over to run parallel with the other line set. Currently, the line sets are mounted...

My understanding is the NEC code requires 36" inches in front of panel - A/C units are 48". How far out did your friend move his AC units?

The home was built in 1982. To my knowledge the gas meter and the electric meter are the original locations (never been moved)- I can see where the main gas line comes up from the concrete slab and it is not offset. I think the piping you see is on the house side where the line splits into...

Good news - thanks to the information you and others provided on this thread- Tesla's engineer now agrees with the advice given here and no longer is requiring me to upgrade my current main panel (SC3042M200PF). Woohoo! But wait there is more- now they are making noise about the location of...

Yes the white PVC is the AC condensate drain. It comes from inside the house via a electric pump and then is drained on the other side of the sidewalk into a 3' x 3' x 3' gravel filled pit. That is the current code in California. The sub-panel is what I heard from others as well. Basically...

Agree small business almost always provide better service because of the immediate feedback loop. When you install solar and powerwalls is it essentially identical to what you get from Tesla - in terms of gateways and control from the app? Good news my main panel is on an outside garage wall...

I agree - most people just want the system installed at the price quoted in a reasonable time frame. They don’t need or want the complexity of having to deal with loads and calculations. I certainly would have preferred that. The problem is they kept coming back and telling me it was going to...

That is music to my ears. I hope I can get in the phone and get this sorted with the design team at Tesla - if the project coordinator ever let’s me talk to them. I am tempted to call the Tesla employees phone number that is listed on the permit with the city. This thread has been so helpful...

Thanks this is very helpful information. The labels inside the panel suggest the BUS Bar is rated at 225 (so my panel should handle 270 amps. So I guess they could downsize the main breaker to 150A and that would give the powerwall + solar 120 AMPS. So I probably need to drop down to 2 PWs (60...

Here is a pic of the panel and the gas meter. Note Tesla seems to have moved off this being an issue. But who knows if it will come back. The next thing they said is I need new service and trenching for $15K. I told them I already have 200AMP service and once again reminded them that panel...

I have the same integrated Square D Panel SC3042M200PF. I upgraded it three years ago when I wanted a 200 AMP panel. I am on order for a Tesla 12.24 Kwh solar system and 3 power walls. Tesla notified me that they now need $5K extra to do a main panel upgrade. I assume reading the thread it...

The meter location issue was brought up by Tesla as to why my project had stalled after being given city permits 4 weeks ago. After pushing for more clarity from Tesla - they said the issue has now changed. Now the delay is they need to replace the existing 200 AMP 3 year old Square D Solar...

In our case, our electrician did not do a meter spotting before upgrading the panel 3 years ago. I can only speculate that this is because the meter stayed the same place the panel just went up higher. Our city inspector approved the panel upgrade- so I would have thought if it were an issue it...

Be careful upgrading to the Square D panel previously recommended. I have a Square D SC3042M200PF 200 AMP panel as recommended in this thread. I have a 12.24kwh solar + 3 power wall system on order here in San Jose. Permits came through 3 weeks ago. But Tesla said they need to do some checks...

Hello- thank you for some great information in this thread. I am in the same boat as the original poster - after months of delay, I finally get a note from Tesla indicating they have my permit from the City of San Jose. However, I need to pay $5,000 for a Main Panel Upgrade. I just had my...