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Got mine installed last week, it would not charge my Nissan Leaf. Contacted Tesla through the chat feature and asked them to manually push the HEAD (3CAE3FBA856679)-3cae3fb firmware. They said it would take up to two hours for the firmware update to go through - everything works perfectly now...

I called Tesla energy support instead of trying to email them (they have not replied to or resolved any of my email queries yet.. ever). I asked for monitoring access to the SolarEdge portal. They seem to be familiar with the request and will read you a blurb about how they don’t support or...

I requested access from Tesla 10/20 and got the email from [email protected] the next day. I’ve since had my inverter replaced and Tesla told me they would re-request access for me about two weeks ago but I haven’t seen anything in my inbox since. I already have portal access though so...

Well, I called Tesla two more times - the first time the support person told me that he didn’t know how to update it and that he would submit a new request to grant me monitoring portal access. I waited a week and saw nothing so I called again. The second time the person told me to power cycle...

The difference was that before I could see the solar output but not the home energy consumption. IIRC I didn’t have to do anything special after they installed the CTs and little powerblaster box - the data started showing up in the app automatically. They did have something flipped at first, so...

Thanks @BrettS you were right! I checked the inverter serial number in the logical layout view and it doesn’t match the new inverter. I had called Tesla yesterday and they told me everything looked fine on their side. I’ll ask them to update this. Good catch! :)

Does anyone have solar and powerwalls with the neo gateway working to connect to SolarEdge monitoring without having to connect ethernet? I just got my inverter replaced yesterday and haven’t been able to get the SolarEdge server connection to work. In the Zigbee status it shows everything with...

This happened to me - I called customer support and the first time, I was told that it wasn’t installed because they couldn’t fit it in the breaker box and that if I want monitoring then I should buy a powerwall. After asking on this forum (thanks!!) I called back and got a much friendlier rep...

All, Thank you all so much for your ideas and thoughts, I am starting to understand a little bit more about the panel and what all is inside it now (sort of..). @Vines nothing is tripping yet, at this point the only larger circuit I was still planning to add was one for EV charging to the...

Including a photo of the main panel’s label for good measure.. thanks again for helping me decipher all of this.

Thanks BrettS. How do I know if the main panel will support a 200A breaker? You said anything I add in the old main panel can still use solar, how can I verify that? The electrician seemed adamant that this wasn’t the case. Tesla support says that the backup load center called out for...

Hello, I’m not sure if I am using the correct terminology so please bear with me. I originally had Tesla solar panels installed last year for an 8.19kW solar system, and had two powerwalls added to the system earlier this year. I had spec’d the system originally to account for future upgrades...

thank you for the insight. based on your reply i called back to tech support again to ask about having someone come back out to install the power blaster. after a couple more times on hold this rep told me that i *was* supposed to have a power blaster installed and that they would email the...

hello - i just had solar panels installed last month and everything turned on last week. i have a solar panels only system with no powerwall. i am able to see energy output in the app now after calling customer support but no energy usage data. after talking to customer care the rep told me...