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He picked the phone up and even later called me back, too. He didn’t seem to have any sympathy for whatever happened, but at least he was semi-responsive. My SA won’t normally call back and sometimes returns emails (but I try to leave him alone - I assume that’s not a fun job right now).

I just called the service center and there’s an option in the phone tree for delivery staff.

Ordered LR AWD white on 11/17. Changed to a M3P- that had a VIN and was in preproduction on 12/3. I called the delivery center 12/9 to inquire on status. He told me I lost the VIN on 12/9 for an unknown reason. He called back and said it disappeared because “they had been trying to contact me...