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  1. T

    Help getting customer support beyond retail store managers

    The email contains the MVPA attached. Anyway, I got a resolution today from a manager that escalated and kept pressing the issue for me that I am satisfied with, and it will be finalized on Monday. They are going to take 1500 off the price of the FSD, and give me a 500 store credit. I will be...
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    Help getting customer support beyond retail store managers

    I have my order in my email clearly showing the 8k price. Managers at the retail stores agree with me, but they say there is nothing they can do and say there is no where to escalate to. I've been trying to go threw their site, called all numbers I could find, and their chat but none seem to...
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    Help getting customer support beyond retail store managers

    I would like to know how I can reach someone at Tesla with authority to resolve my issue. I ordered a model y with FSD July 2020. Price for FSD was 8000. In January 2021 a salesperson informed me they could match me to a car and take delivery within a week. She then changed my configuration...
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    SOFA - Status of Forces Agreement

    I did have a BMW X5 I purchased in Korea as a SOFA status Gov Employee. It was US spec and the Warranty was 2 years (standard Korea BMW warranty), but once returned to the US, the remainder of the 5 year USA BMW warranty would be honored. I think the only reason it had the Korea BMW warranty was...