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Anyone had this problem today? I can’t access the car via the app the symbol keeps spinning which means I Octopus can’t connect to the car to allocate slots

Hi, My model 3 is coming up for renewal and I have some interesting quotes. I currently pay £440 all in net for 3 years. I’ve been offered a 1 year extension for £420 A new model 3 (facelift) is quoted at £570 a month. A new model Y is quoted at £520 a month. There’s prices don’t make much...

Hi My intelligent was playing up so I thought I would disconnect bus the app and re install. Unfortunately it won’t connect any ideas on what I should do is there a tutorial son his to do it ?

Hi, Since the latest software updates I can’t charge the car. I use the mobile charger and it’s saying it doesn’t rwcognise it. I’m going to the local supermarket to see if it charges. Anyone else had issues?

Hi, I’m my IO I get an iPhone notification that a charging plan is available with the times but when I go to the app there’s nothing there. I’m pretty sure the app is controlling the charge as I stop it in the Tesla app and after a few minutes it’s started charging . Any idea why suddenly the...

Hi, My vegan leather seats are covered in sunblock stains which have been there for years. What’s the safest way to get rid of them? I tried baby wipes but it won’t come out. I have rubbing alcohol by my son says not to use it as it will ruin the seats. Any advice?

Hi I’m on octopus io for electricity and am happy. My gas is with EDF and I’m think of changing this over as well, the gas has a new smart meter fitted. People have mentioned a gas wholesale price tracker tariff is anyone on it as I can find it in their website

Hi, I have Octopus IO and I use the granny charger and get loads of cheap electricity throughout the day. I’m thinking of installing an Air Con system in the house 4 units in total. I’m assuming when the car is charging I’ll get electricity at 7.5p When octopus find out will I get in...

Hi just scraped my model 3. The rear bumper hasn’t been dented or cracked just the paint and come off. Any idea how much it would cost to repair? Would chips away be able to repair it?

Hi My lease for the model 3 expires in November and I’m looking to get the same model. Any idea of when we are likely to see the facelift in the uk? Does anyone know if there will be any major changes or just small tweaks. Depending on when it comes out not sure if I should place the order...

Hi Just as an fyi model y is £410 a month and model 3 is £472 a month 3 year term 5,000 a year all inclusive base model. Don’t understand why the y is so much cheaper been like this for months but at a higher proportionate price

Hi My wife has forgotten her phone but the car is at her workplace. Is it possible I can start the car remotely via the app so she can drive the car back? Will the car automatically shut off if she comes to a standstill?

Hi, I’m going on holiday for 2 weeks and I am going to leave the car in the driveway with 100% battery. Any tips on how best to use sentry mode as an additional form of security for the house. Eg reverse park the car, park the car dead centre on the drive? Would 100% be ok for 2 weeks, I...

Hi, On our salary sacrifice website it’s showing as £475 for a model y and £525 for a model 3. I would have thought the model y would be more expensive but it’s cheaper. The y doesn’t look as sporty but would you choose? Pay £50 extra a month for a model 3?

Does anyone know if you can put the defogger on a lower setting? When I press the defogger icon the speed goes it 6 out of 10. If I lower the speed the defogger turns itself off. Thanks

Hi I use to be able to have the windscreen defogging set to power number one so it gently keeps the windscreen clear. For some reason I can’t do this anymore. If I use the defogger the power goes to 6 and if I go lower it automatically deactivated defogging the from window. Any way to...

Does anyone know how to rest the car when moving to iO? I’ve been told by a octopus that I mined to test but they didn’t explain how to do it

Hi I got an email from octopus saying I need to now add my car to devices on the octopus app. Does anyone know where it is as it’s not on my app and I can’t get hold of anyone at Octopus Thanks

Hi, Since the new software update I’ve notice I can only change radio stations using the touchscreen screen. Previously I could use the scroll wheel on the steering wheel to change to the next radio station. The message I get now is I need premium connectivity to change preset stations. Has...

Hi I’ve joined octopus standard tariff and my smart meter is going to be installed end of the month. The on boarding for intelligent has begun and as it was started on the 29th June I’ll get the 35p peak tariff and 7.5 for 6 hours. The question is once I’m on intelligent what app am I...

Hi I’m in the process of getting a meter meter installed 4 weeks away. What are the chances of Octopus putting up their intelligent and go tariff for new customers? The price cap comes into effect on the 1st October which is exactly 3 months away when would Octopus pull their current tariff?

Hi Octopus have said they can book me in for a meter installation. However I have builders at home and wanted to know hoe long I will be without electricity while they replace the meter. My meter in under the stairs? Any ideas?

Hi Today I’ve moved to Octopus and am waiting for the smart meter. If I charge my car using the 3 pin plug only can I still use intelligent? Octopus don’t seem to know 100%.

Hi I’ve been told by British Gas there is a shortage of meters so they can’t install them. Octopus have said they can’t confirm until I switch over to them and then they can check. Has anyone recently had a smart meter installed in London?

Hi Really disappointed, British Gas were suppose to install a smart meter on Friday but just received an email saying there are no engineers available and they can’t rebook it. Is it easier to get octopus to install it? I was trying to avoid going on Octpos interim tariff as I waited as it’s...

Hi We have a personal Spotify account. How can we use Spotify in the car without paying the premium connectivity? Is it easy to do?

Hi I’ve just got a new phone what’s the quickest way to setup the phone with the Tesla. Can I copy the settings

Hi How do I keep the front demister on number 1 without the ac coming in? I use to be able to do it but not anymore

Hi since the software upgrade I can’t use the windscreen demister on minimal power with it automatically selecting AC Am I doing something wrong?

It’s me being thick but how do I set a start and stop time for charging? I want it to start at 12.30am and stop charging at 4.30am How do I do this?

Hi I’m current with British Gas and am paying 29.24 kWh and a standing charge of 38p I’ve called octopus go and they have quote me 30.83 kWh and 7.5p for 4 hours and a standing charge of 24p But they have said the charges are fixed for 12 months. I do about 5000 miles a year, is it worth...

Hi I’ve been using a granny charger for over a year and it works for me. However before on the app it use to charge between 2kw and 3 kw. I noticed it would flicker between 2kw and 3kw. I’m pretty use it use it charge faster over night. Now it’s always at 2kw. Nothing has changed any ideas...

Hi I have a lease car and we’ve had Spotify included for over 15 months. All of a sudden it’s stopped and asking for sign in detail. Does anyone know what I should do? Please see the attachment

Hi I was driving on the motorway and heard a terrible crack. I knew straight away it was a stone chip. I checked when I got home and yes it’s a stone chip. It surprisingly it’s small. It’s a salary sacrifice car and I have to pay £250 for any windscreen repair even a chip repair. Any...

Hi Do all Tesla super chargers charge the same per kilowat? I’m looking to do a journey from Brent Cross to Manchester and wanted to know where is the cheapest charger also my the day. I’ve had a look at the Tesla website but it doesn’t state the rate.

Hi I’ve received an email from my electricity provider offering a free gas and electricity smart meter. Are there any disadvantages of installing g it? Did anyone have a bad experience and regrets getting it?

Hi Since Tesla decided to do something with the o ring on the boot it’s now got a mind of it’s own. The boot doesn’t open to the full height set but stops half way and then beeps. When it does occasionally open its hit me twice on the head when it decided to close on me. Has anyone else come...

Hi, Did anyone end up buying their salary sacrifice car after the term was up? What price did they offer was it competitive? Mines with Arval and I’ve heard a whisper at the end of term they offer market price minus 5% apparently it saves them money picking up the car and then selling it at...

I have a quick question. My son is 20 years old and has his licence for over 2 years. He’s been caught speeding 53mph on a 30mph. It was dual carriage way that had temporary speed restriction. He knows he made a mistake. He will likely get 6 points. His car renewal is in the 3rd March and...

Hi I’ve heard you can disable the annoying rear seatbelt beeps for the journey How do you do this I’ve tried pressing the red seatbelt icon but no luck

Hi How do you change drive profiles in the new software update? In the old version it was easy it the means was at the top of screen and to change profiles you just clicked on it

Hi Im at the telsa supercharger and just noticed smoke coming out of the front of the car near the headlights. I got out but seemed to stop has anyone witnessed this? Also for the fastest charging is it best to use the ccs charger or the standard charger?

Hi I got a tyre pressure warning, on checking all 4 tyres are 38 I think I need to pump them up to 45. Once I’ve done it so I need to reset anything

Hi This morning I tried to demist the car from my phone but noticed the windscreen an rear window symbols are no longer there. Now you can in have the climate control on or off for the car. Is this the same for everyone?

Does anyone have a guide in when the dad am records? I’ve looked at the manual and I’m still unclear. I know if I press the horn it saves it, and I right in saying all sentry mode activations are recorded permanently until I go into the viewer and delete it? Also with the dashcam does it...

Hi I’ve got a couple of small curb marks and was hoping to get a touch up pen to make it less obvious. Has anyone bought one or could recommend one

Hi I just realised my dash cam hasn’t been re ordi g because it’s full. I though it rewrites again from the beginning is this not the case? do I have to go in manually and delete them?

ho I’m looking for wheel rim protectors for the alloys. does anyone have any suggestions for the exact colour of the alloys I want something that blends in Thanks

I have a white model 3 and recently I noticed more and more flies and insects on it. the driveway has no trees or bushes and we have another car next to it which is absolutely fine. I noticed today it’s practically infested. I checked the frunck it’s clear, the boot smells fresh and is empty...

Hi I had to renew my electricity tariff and the cheapest tariff is £300 more!! cheapest Symbio deal is 18p a kw. any tips