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I have woken up to the same issue with the A2 not connecting. My car charged perfectly from 12.20am to 4.30am so the connection/fault must have occurred after then. I've also contacted support.
I also got a letter so have visited the hotel to protest. They have cancelled the ‘invoice’ on their system as I was photographed prior to the 18th December.
I have attached a photo from today showing the poor signage and lack of illumination.