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They don’t give updates in the messaging part of the app. Or they finally respond to say they will give an update but then nothing happens. Today is a good example. Car was due for completion at 4:15 pm, two messages for status check. It’s 5:46 pm and there’s no reply and service is already closed.

Yes I’ve gotten there. It does two things: 1. Rings twice then hangs up 2. Rings forever then goes into a music waiting queue. Then no one picks up after 20 min and the system hangs up.

I dropped off the model Y 2/22 in the morning. Wasn’t provided an estimate in the app, handed off the key card and went home. The issue was that the software system kept crashing or stuttering whenever I launched the dashcam viewer. It’s been 3 days now and no specific updates from the service...

I took delivery on the 12th. No gaps or other major issues like panel alignment. The door seals don’t line up on one of the doors, you can see the paint underneath. I have a service appointment to check it. While cleaning underneath the car, there’s just a bunch of small blemishes or jagged...

Ha, annoyed but realize some things are out of the associate’s control. I was contemplating if there would be any negative issues pushing to accept a car built during the end-of-quarter push. Luckily I received a random text from Tesla saying “reply to this message if you need assistance” and...

I got a VIN assigned and the date range improved to 9/16 to 9/20. They keep sending me text and emails with a link to schedule delivery, but when I click the link it says ”no appointments available”. Sadly, today I got a text informing me if I don’t make an appointment by tonight they will...

I got a VIN assigned and the date range improved to 9/16 to 9/20. They keep sending me text and emails with a link to schedule delivery, but when I click the link it says ”no appointments available”. Sadly, today I got a text informing me if I don’t make an appointment by tonight they will...

I got a VIN assigned and the date range improved to 9/16 to 9/20. They keep sending me text and emails with a link to schedule delivery, but when I click the link it says ”no appointments available”. Sadly, today I got a text informing me if I don’t make an appointment by tonight they will...