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I got some answers from the sales person and he will talk with the techs to check the system and make sure everything is working ok. He explained the PTO has not been approved. The house has a analog meter and needs to be changed to a digital meter and then activated in the Luma Energy system to...

I just contacted this morning through email IONLEED the company that did the install. SunRun said I should call them for any questions. But according to SunRun she does not have a PTO. I will wait for their reply and see what the explanation is for her system running without a PTO and why does...

Update: My mother-in-law just got her bill from Luma Energy of $218. So, I did a chat online with SunRun through her account and they said she does not have Permission to Operate yet. Then my questions is...... How can she get a bill of $218 from Luma Energy, when all this time she has been...

I think she did it, because she knew she might not be alive to see the full contract through. But it is also kind of selfish, because she might not be there, but her husband will and also what kind of inheritance will you live the grand kids. I plans to pay off my house in a couple of years and...

I totally agree. I was just concern that if the solar did not provide the power she needed.... it will cause her to pay two bills with their limited income. Just wanted to make sure the system is working as it should. But yes..... I will backoff and let her deal with her decision, since she...

It is 1.9%.... There is some minor glitched on the document, because I had to use Google translate from Spanish to English, but its mostly an overlaping type of issue with the PDF. All the numbers are correct.

Here are screenshots of the solar tab. The system goes from charging to standby and then no data available, Why?

Her bills are about $230-280 and when she uses her Split Inverter A/C unit.... more in the summer time it usually $320-380. She uses a windows unit in her room at night. But the reason she went solar was to be able to use her A/C more without the high cost. I told her to make sure to tell them...

I went with a 50/50 on the battery backup reserve. Now when I go into My Home Info, in My Products it only shows Powerwall Gateway. The gateway is the device that provides all the data. My questions is.... Should both batteries be also added in the My products page in settings?

Here are a couple of things I saw on the contract. There is no positive side for the buyer in this contract. The system will end up costing $110,000 after 25 years. After the 25 years... the system is still not hers and she will have the option to buy it.... lol - First, the monthly payment...

Why is the app on those screenshots showing consumption mostly from the grid? Right now the status went from Charging to No Recent Data Available.

Its shows online now. Usually I see no connection and whenever it feels like it goes online.

Here are the screenshots

Here is her contract redacted https://pdf.ac/u63KI

She lives in Puerto Rico and yes there has been rain and weather not favorable for solar. I dont have solar, but I would think that out of the 5 days I was able to see on the app at least one day should have met her usage. According to the app... the mayority of her usage is being supplied by...

In disregards of my advise.... My mother in law decided to get a 25 year Solar lease with SunRun. They installed 26 solar panels and two Powerwall+ batteries. Her system was activated on September 27th and I have the app to monitor the system since she has no clue what anything is. She is 80+...