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Thanks for reminding me, yes I did figure it out! Turns out somewhere along the way my Tesla would stop auto launching the Bluetooth audio source when playing media on my phone while connected after I had switched to another audio source. So for instance, if I was using the Spotify audio...

I have it enabled which makes sense why I heard the navigation during a call. But it doesn't make sense why I can't hear it outside of a call even when all the volume sliders are turned all the way up.

For a few months now I've been experiencing the classic "Why can't I hear my music or directions from my phone when connected to my Tesla through bluetooth" problem. I've done the usual troubleshooting steps: disconnect and forget the device from the phone and the Tesla settings and reboot both...