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Hey there - thanks for getting back to me! 2018 Model 3. You're right - this is a multi-step resolution process, and it seems Tesla is designed to handle a single step. I am pre-conditioning the battery before driving. I'm referring to a roadtrip where I'm driving for 1500+ miles continuously...

Same boat. In winter on the highway at night my Tesla gets about 1 mile per percentage of battery on autopilot, with the heat off and the speed set to 69mph. I have to wear a winter coat - occasionally opening my window to de-fog the windows - to reliably make it to my destination when I'm on a...

The solution is simple. Sell your Tesla at the nearest convenient opportunity and purchase a car from a brand with build and service quality commensurate to the cost of the vehicle. Tesla isn't the only game in town anymore and the brand is damaged goods at this point. Maybe fanboys will...

I recommend you write a Google review of your experience at that specific service center and call out the unprofessional/offending employee(s) by name. I've worked in consumer insights and brand management. Google reviews get attention. At least they do for a company that cares even a bit about...

Rob from the Rockville, MD service center is awful. Any chance he was the primary interface between you and the service center? I dealt with him today and I could not believe how openly rude and hostile he behaved toward me (in front of other customers, who actually defended me) as a customer...