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Matching paint is pretty easy; a decent shop can take care of that without issue. However, we recommend being more selective when it comes to structural repairs. We're biased, of course :)

Hope you get your car back in short order!

It's not 100% to tell from just photos and your description... We'd recommend getting a high quality shop familiar with Teslas to do proper inspection (i.e. looking behind the panel) to ensure no that there is no undercarriage damage to the battery. It's important to keep in mind that body work...

^^wow that looks great!

PM sent :)

Agreed. There'd be noticeable damage if the plate fell off with the bolts installed correctly.

PM'ed :)

Most shops that are capable of working on a Tesla should know to keep the car charged up :)

Wow, that is a big hit! Glad that you're just a little sore!

Hope all the passengers are ok!

Don't worry, we've seen much worse !:) Hope that it gets fixed in a timely manner.

Glad that it's a minor bump!

Glad to hear about the optimistic experience!

There may be a chance that PDR can work. Just make sure that they won't compromise the structural integrity of panel by drilling a hole to gain access to performing the paintless dent removal. That's a tricky spot to get right, but definitely worth starting a few conversations.

Insurance companies can recommend shops, but you have the right to choose what shop you want to do the work. Non-Tesla Approved Body Shops are only restricted from getting structural and mechanical parts. Don't worry, you'll be back to 100% soon!

If Burbank isn't too far, we can give you an estimate Monday morning :)

Absolutely.

Generally, insurance companies have the right to pay a certain (i.e. lower) rate for non-structural repairs. Some shops will then ask the customer to pay the difference. This is more common with shops that are newer to the Approved Body Shop program. The way we - and I'm sure many other shops -...

Since the other party has already admitted fault, it would be less complicated to work directly with the other party's insurance company. However, you may have to submit a claim through your company if the other party's coverage isn't high enough to cover the repairs + rental.

Sorry to see this happen and also glad that the car kept everyone safe (Q7's are big!). Based on the limited perspective of the original photo, the quarter panel most likely needs to be replaced. It is a good idea to ask the shop you choose to let you keep driving it if they don't have access...

The part about the raw plastic bumper is correct. It needs to be sealed and primed. However, the fenders only need to be blended when replacing the hood or if the hood has damage that is being repaired within 6-12” of the adjacent fender. There are a lot of variables here and it's tough to offer...

Congrats on this beauty! Glad to see a happy outcome!

Hope that it's just a mix up and not fraud. And hope that this gets resolved for you soon!

Which parts and what model year? We can try to give you an idea on how long we're waiting (if at all) for those parts.

@Mike K How badly damaged is the radiator support? Replacing the radiator support is rather involved and a certified shop may not be willing to try just 'get by' with the repair. Certified shops should aim to bring the car back to manufacture's specs, which isn't always the most cost efficient...

From our professional perspective, getting parts has substantially improved. @Dave e., hope that you get your car back soon!

Bummer that this happened, but the good thing is that everyone is safe! It looks like you will need the rear quarter panel replaced, but we can't be sure until inspecting it in person. The one piece of good news that we can offer is that this part is a lot more available than it used to and...

We certainly understand how frustrating this situation can be, especially when you've paid up for an innovative, luxury vehicle. However, we should take a step back and look at how far Tesla has come (i.e. multiple production vehicles) in such a short period of time. While it's true that BMW and...

Where did you end up going? :) Hope everything is going smoothly!

We're expanding and are looking to hire an experienced, Tesla-certified technician. We are located in Burbank, repair a lot of Teslas (briefly talked about in our intro post), and offer a compelling compensation plan. If interested, please reach out here or by email ([email protected]). Thanks!

This! :):)

Zack, We aren't able to comment without inspecting the vehicle in person. Additionally, assessment of damage typically isn't complete until some parts are removed from the car as many safety features engineered into modern cars are hidden from the exterior. Keep us in the loop with what happens!

Bummer to be rearended while you were stopped, but glad to hear that the car did a good job protecting the precious cargo!

Wow! That looks great!

How did it go?

As a Tesla Approved Body Shop, we wanted to offer our perspective on this topic. A Tesla Approved Body Shop means that all technicians who work on your car have gone through extensive, Tesla-specific training. Tesla Approved Shops typically repair more Teslas than non-approved shops and thus...

Looks amazing with the chrome hidden!

So great that you turned an unfortunate event into something awesome! Love the brown on the Model X!

Hey Everyone, We're excited to be a new vendor on the forum! We are a Tesla Approved Body Shop located in Burbank, CA and primarily service the greater Los Angeles Area. We've repaired 1,000+ Tesla vehicles (includes hundreds Model X's!) - from minor bumps to significant structural damage...