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I called support a few times for various issues, and was redirected to the local service location (Oakville, Ont.) - and wasn't able to reach anyone there. Eventually (hours or days later) in each case they called back. (Although not always the case; one time a couple of months ago the Oakville...

September 2017, Model S 100D with air suspension.

Yes, same thing here: a rattling / knocking noise coming from the front end, sounds like it could be the front struts. S 100D purchased September 2017, now at around 12,000 km (7,500 mi). Mostly heard at low speeds over uneven road surfaces. At first I thought it was snow & ice being picked up...