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I had the "replace battery" message appear around Chicago in my 2014 S85 during a cross country road trip from California to New York. I'm the original owner and I had 60,000 miles on the car. Having replaced car batteries in other vehicles for years and receiving the message on a Sunday...

Thanks for the update. I've had my Tesla S85 for over 5 years and have nearly 70K miles. So far the only maintenance costs I've had on the car have been to purchase new tires last year and replace the 12v battery 3 months ago. Recently did a coast to coast road trip from the Bay Area to...

The thread you are referring to is here: Sudden Loss Of Range With 2019.16.x Software It is one of the most visited (nearly 400K views) and has hundreds of Tesla owners ready to join the class action suit after a software upgrade reduced the S85 range to a S60 overnight and doubled the...

Are you sure it is rated range and not ideal range? The loss of range issue has become quite heated with over 1/4 million views on the subject: Sudden Loss Of Range With 2019.16.x Software

Would be nice to see Elon focusing on improving the issues with current models rather than creating another model with it's own set of problems. There are lots of Model S owners fuming after their May software update removed 30-40 miles of range and doubled the supercharge time because of...

Update. As of this morning during a supercharge noticed a 10-mile range return in my 2014 S85. May range had dropped to 222 and is now at 232. However it took exactly one hour to charge from 20% to 90%. Started out at the 100Kw charge rate and quickly dropped to 75Kw dropping constantly until at...

I've already been to the service center on this two months ago and had their "battery check". They concluded the battery was fine. I've had several discussions with the manager at our service center on this issue. He reports several customers have been affected with this problem, but they have...

Here's the most recent response from "Tesla Support" regarding my 2014 S85 30+ mile range loss, extended supercharge times, and increased phantom loss as a result of their "firmware" update: Thank You for contacting Tesla! We are very sorry to hear that you are experiencing issues with your...

Point well taken. Should have not used the word create. Integrating games into the car's software takes time and effort. Deciding on adding games and how to add those games took time, discussions and energy. Prefer to see that same time and energy put into fixing their software update debacle...

It would be wonderful if Tesla would focus on fixing significant issues on several of their models and not on creating games. Their May software update limited the range on thousands of pre 2017 Model S and X vehicles. Overnight our S85 was reduced by over 30 miles in range to a Model S60...

Following my previous post regarding the disappointing response from Tesla's "battery management team" I just received this note from Tesla's "support": "Thank you for reaching out to Tesla. I am sorry for the delay in responding to your email. We are aware that a very small percentage of...

Thanks for the update. Please keep us posted.

I've had my Model S since 2014 and agree that EVs are the way to go. I would love to enjoy Tesla working continuously to improve my experience. However, suddenly limiting 30 miles of range from my vehicle without warning or transparency has definitely not improved my experience. For the first 3...

After several rounds back and forth with Tesla's Rocklin, CA service manager, who forwarded my emails to Tesla's "lead battery engineering team" regarding my overnight 30-mile range loss, I today received the following response: Mr. Wells, The lead battery engineering team has concluded their...

After my visit with the Service Manager in Rocklin, CA last week he contacted an associate in engineering and sent me the following today: I spoke to the engineering department for the past week and this is the response that I have received : “The battery health is good, firmware is adjusting...

liamharry: I'm waiting to hear back from Tesla on an escalation issue as well. Very similar story. My 2014 S85 lost 12% range with update. Visited the Rocklin Service Center with Electrek article, plot maps and spreadsheet of 30 Tesla's with similar range loss in hand. Reps there at first...

Quality customer service is a foundational building block of any successful company. Without customers, nothing happens. When I purchased our first Tesla in 2014 the customer service was outstanding. Not only did the Model S receive the highest Consumer Report rating of any car in history, Tesla...

We've had our Model 3 for 5 months and after several techs working on it without success we still cannot get our phone to open or start the car. Fumbling with the key card is a joke, especially in the rain, or when it slides in between the seats. The phone/key card system to access and drive the...