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As in operational??

It was convenient as hell to me this weekend when I had a show at the ACL Live at least.

The parking below City Hall has chargers. Might not be conveniently located depending on where you want to go though.

Noooo that's the worst! Is it bad?

Thank you! And thank you for your help. I truly believe I wouldn't have my car right now without your tenacity. I never got an explanation. I really think it was just in the back of that lot in OK, and they were just taking cars from the front of the lot. We are car twins! I did get the rear...

I was so relieved, the thing is in pristine condition. There is a tiny TINY nearly imperceptible dent above the driver's side back door. I would not have noticed it but they pointed it out and said whenever is convenient to set up an appointment and they'd get it fixed and give me a loaner. It...

BTW I took the first home delivery of a Model 3 in Texas.

I'm waiting until I have something concrete to share before I give an update. Stay tuned!

I'm holding off on celebrating until I am driving my car home. Too many false starts with this.

My escalation path involved using means outside of Tesla's public support system. I filed a BBB complaint and used social media to determine the names of members of management in Tesla's delivery division, then successfully guessed their @tesla.com email addresses.

Learn from my mistake, make a ruckus about this now. Call Tesla, demand managers, file with BBB. Only when I did all of those things (and more) has my situation started to change.

Thanks guys! Despite the wait I think I'll take the checklist with me.

So. My car is in Austin. Car hasn't been inspected yet but it's here. I haven't called the guy back (I'm dealing with someone high up in Tesla delivery operations now), but it sure didn't sound like they're going to offer me anything beyond delivery. I'm going to push them on that front though.

Thank you Louis, hopefully I get more info soon.

Is there a way to check the status of a filed BBB complaint? I realized I never got an email confirmation.

@miguelóy That is hilarious, thank you for that.

Things are happening, but it is not off to a great start given the confusion about the registration.

Suffice to say that the registration packet has no impact on delivery. They would not delay delivery for any reason related to the registration; they're totally separate processes. I did not realize that was you! The Tesla forums are terrible, so hard to track conversations. I think the packet...

I filed a complaint on Thursday. We'll see what comes of it. I'm definitely at the point where delivery is not enough. I need compensation for the circumstances.

I did tell him "If I was supposed to send this in before delivery, I'm literally the only person in Texas required to do so." I hope he gets rebuffed.

I think it's more likely that the person I spoke to is just misinformed about the process. That's worrisome in its own right because they are high up in Tesla Texas Deliveries management.

I received the packet the day prior to my original delivery date of August 4th. It says the exact same as yours. The fact that you were instructed the same indicates that the new info I got today (from Tesla) is wrong. I was basically told I was supposed to mail the paperwork in. I do have the...

Couple things have come to light today, but I'm going to hold off on a detailed post until I have more info. I have a question for fellow Texas customers: Did you fill out and send in your car registration info prior to delivery, or were you asked to bring it with you to delivery? Also, the...

That doesn't make me feel better, that sucks! Did they at least give you a loaner? Also the traction I've gotten as a result of the Reddit post is... not really good news. I'll make a post with details when I have them.

This all sounds like some beautiful dream I'll never have. Let me tell you though, his delivery was hardly the result of merrill sitting back and being patient. Guy was on some serious private detective *sugar* to get things moving!

It will be a banner day!

That is fantastic news merrill. Of all the avenues of contacting Tesla, do you have a sense of which (if any) got things moving for you?

I've been pretty vocal on Twitter trying to draw attention to the Texas delivery issue, and I think I finally crossed a threshold tonight. I've been contacted by a writer for the LA Times. Lol.

Just spent an hour on the phone with Tesla support. I felt a little bad because the very empathetic young lady on the line was just not at all prepared for the situation I was unloading for her. I made it clear that the answer of "Your IDA will contact you" was not going to fly. She is...

I want to be nasty, but my LinkedIn lists my current employer so I think I'll write a more straight-to-facts description of my situation for him. To answer your other question, I originally reserved in July 2017.

My IDA finally emailed me back, and had the gall to say they are "in your corner fighting for delivery" and that "We are currently looking at a delivery date within 10 days, give or take." It frankly feels insulting at this point. I specifically asked what kind of compensation I should expect...

Really good, hopefully they respond! No text update here. My Account page also has not updated.

No word from anyone. Emailed my ISA on Tuesday and she hasn't responded. Make sure you post pictures when you get yours!

I don't know by what mechanism I can escalate.

I am legit happy for my fellow Austinites getting their cars soon, but I have to say that part of me is infuriated that my car is still in Oklahoma having waited longer than most (all?) of you. I called today and was told I would receive a text when my car moved. No word on whether that's an...

That is beautiful news. Don't you worry, I'll keep carrying the Oklahoma torch until the heat death of the universe. I suppose that news ended the text tracking talk, but did he say anything about it? Also, there is a site-wide (and beyond) outage.

I don't know if it's an opt-in sort of thing. He said I would get a text when my car moves, that's all. You're right though @amietk, it's probably to reduce call volume. But hey, I'd rather get a text update than have to call every day.

Just called the Austin Pond Springs service center, and my car is still in Oklahoma. Guy was super apologetic and friendly as always, but man it this frustrating. He did say they (now?) have a text message system that will let me know when my car moves. Is that a new initiative to try to...

I never saw my VIN, pub.

Generally bad news, but things may be changing in that regard. For reference my car sat in Oklahoma for a month (may still be there, I'm going to call today).

I am, but one shouldn't do that. I set mine to be active the day before my initial delivery date, but we all know how that went.

Thanks y'all, I will keep this thread apprised of any updates, good or bad.

!! Let me go check mine. Sept. 8, 2018 at 01:30 PM Huh! It's something. I'm not getting my hopes up. Would have really liked this coming weekend though, as it's my birthday on Friday.

It sucks to think that if I'd waited a few weeks to order my car, I would have gotten it much sooner. I feel like the Oklahoma lot is stuck in first-in-last-out situation where my car is stashed in some back corner they won't be getting to any time soon. Day 46 fully paid btw.

My VIN does not show up on the United Road data at all, whether I use the whole VIN or just the portion starting with J. What I do not understand is how some Texas deliveries are happening just fine. If they're having an issue with a contracted shipper, then dump them and use another. There is...

I did go back and forth on whether or not to include that part in my message to Tesla, but ultimately left it in to illustrate what happens when they do not communicate. It is completely within Tesla's power to prevent the spread of a false narrative in this case, and frankly I'm not convinced...

Here is the email that I sent to the Tesla Resolutions email address. I fully expect to receive no reply.

If anyone is tweeting at Elon about the Texas delays, include @TXAG in your tweet. Who knows, could help us gain some traction.

I haven't tried that, but I will!