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    CPO Experience/Process December 2018

    Update: I managed to get an appointment on Thursday 1/17, and they had to keep the car at the service center in the end. The coolant level was good, so they thought it was a grounding issue with the sensor (corroded grounding bolt). They fixed the grounding issue, but the warning light was still...
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    Supercharger - Rockaway NJ

    This is great! Any idea how long it normally takes to have the Supercharger open for busineas once they have the transformer in place from the utility company?
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    CPO Experience/Process December 2018

    Were the scratches fixed without you having to request it?
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    CPO Experience/Process December 2018

    Thank you for the offer! Unfortunately tomorrow will be difficult to fit into my work schedule. I will insist that they give me an earlier appointment, and closer to me!
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    CPO Experience/Process December 2018

    I have an update on the coolant issue. I have to bring the car in and the earliest appointment they had was Jan 30th in Brooklyn (at least an hour away from me without traffic). I did insist on mobile servife for this but first reply was it’s not possible. Asked again, waiting on reply. For...
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    CPO Experience/Process December 2018

    Not sure. I’ll check with service today. But even if it’s a “consumable”, it still should not be showing as low after driving it just 100 miles. I think they even mentioned that they checked the fluid levels at the delivery center. It was a the same time they looked at the tire pressure and tire...
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    CPO Experience/Process December 2018

    And I just got a message (doesn’t stay on while driving) on the dash with “vehicle coolant low”. I’ll have to see what that is about, might be a glitch, but if not, this is not something they should have missed in the inspection.
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    CPO Experience/Process December 2018

    Thanks for the feedback Robert. Should this be discussed with the delivery specialist in CA? Or is there a separate department looking into these sort of complaints?
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    CPO Experience/Process December 2018

    Are you a MA resident? They told me I could only pick it up from MA if I am a resident.
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    CPO Experience/Process December 2018

    I picked up my car today (28 full days after placing the order; today was the 29th). This was even when paying $2000 to have it brought from MA to NJ, as I was told I could not pick-up from MA. Still trying to see if I have some recourse here. $2000 for 200 miles was hard to swallow, but $10 a...
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    CPO Experience/Process December 2018

    Hi Robert, Would you be able to PM me that checklist as well? I should be picking up my used Model S this week (at least that's what they're promising - I've placed the order on 12/15), in New Jersey. Thank you!