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I got the same email response from Tesla as Clement's. I was also asked to mail back the whole product.

I just received my roof rack yesterday, and also had the clips broken during installation. I used a torque adapter while tightening the Wingnuts. All 4 Wingnuts were hand tightened before I started to use the wrench on the front rack. There was a loud crack and I was quite frightened to think...