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Hope they're still reimbursing you for the repair from the 3rd party. It's a shame these stories are all too common. I had a repair that resulted in three visits, because each visit they kept creating new problems. I know there are far worse things in life, but, really sucks to spend so much on...

As far as the OP goes... the staff has been the same to me as well, dismissive/rude. Technician seemed fine, but the front staff and management seem like they're just not willing to deal with any issues that don't go perfectly. The customer/company power has shifted and they're basically taking...

I've seen them do this as well. For some reason, they didn't for me this time. Even the staff was like "for some reason I don't have photos of the before"... when I got there, they had the body shop guy come look over my trunk issue, and he just took it from the entrance office with no mat...

That is why I said "supposedly" and put premium in quotations. They act like they can do this because they are or were the leaders of EV, but the cracks are showing and luster is wearing off. It seems like internal problems that are working their way out to the staff, cause even the staff seemed...

Thank you for the info. I did try to push back when they said "we didn't even work in that area"... but, they drove the car to and from the body shop at the bare minimum. It only takes a split second to scratch/cut the steering wheel. Clearly it was an accident but shouldn't be at my expense...

did you ever figure out a solution or follow through with the service center? I just picked up my car from the same service center in Clarkston... I get in my car and there's a 2-3 inch cut in my steering wheel. They are saying the same thing and refusing to fix or take blame. It was 100% not...

Hi, first post here. Took my car in today to have trunk alignment fixed, which also required some touch up paint due to the bad alignment. I go to pick up the car (same day), as soon as I put my hand on the steering wheel - I felt texture at my palm. About a 2.5-3 inch cut into the steering...

Ordered feb 28th and was instantly assigned a 2018 vin as well. Explained in another thread but I eventually declined after they lied about the mileage and found out it was listed as a "demo" car, that has been sitting outdoors in Ohio through the snow/ice/salt. I asked several times if they'd...

Ordered the M3 (mid-range black/black) on Feb. 28th - someone contacted me right away with a VIN - they were super quick to set me up and schedule a March 6th delivery. But then, as soon as I asked a few questions - not one call back - not one response email. Found out it was a November 2018...