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We were awarded a new car, but Tesla refused to give us one. I threatened to sue them and they finally gave in, but we went back and forth for 2 months. This whole experience has caused me to go back to an ice car. Who knows if the new model x battery will fail and what they will replace it with...

This issue is common and Happened to me on my 2019 model x. Rockville service center were terrible on giving me status updates. I finally complained to the contact info in the warranty and they replaced the battery with a used one after 72 days. I complained about my range dropping and they did...

It is sad that the main battery pack goes out after two years and 17k miles. That should not happen. I'm checking with them about it, but they are telling me that I'm not the only one in this situation. Going on 50 days with no eta.

At first they used the chip shortage as the excuse and I called them out and told them there are no chips in these batteries. I don't know exactly why they are taking so long, but this is something they should have in inventory since it is a known issue. We are going on 45 days with no ETA other...

I think the Model 3 battery is a lot easier to get to versus the S and X. They are telling me it is a high voltage battery and Tesla Tech is the only one that can replace it. I think b/c it is hidden in the Frunk.

I couldn't believe that they didn't have a 12 volt battery since this is a well known issue for the X and S, but they said they don't store batteries and it has to be shipped for the west coast. The car is dead and won't start. It had to be towed to Rockville service center. They are telling me...

Tesla (Rockville Service Center) continues to wait for the battery to be available. No ETA or confirmation that I will even get a battery. Going on 45 days now with service center staff that are rude and have an attitude b/c I ask for an ETA on a weekly basis. No escalation path and no one from...

That is just sad. The worst part of all this is that they have no clue when they are getting a battery.

Are there any options to escalate the problem? The service center reps tell me there is nothing they can do. I requested a call from their manager, but haven't heard anything for two weeks. Any suggestions and thoughts would be appreciated. It is very frustrating dealing with these guys.

It under warranty. It is a 2019 model x with 16K miles on it. The service department has pushed my date out 3x. They keep telling me it is on its way.

My 12 volt battery went out on my model x and the car completely died. Had to be towed to Tesla Rockville Service center. Tesla service has had my car for close to 2 months and they can't give me an ETA on when the battery is going to be delivered to them. The service department is very rude and...

2017 Tesla Model S P100D w/Ludacris Plus (0-60 mph in 2.4 sec), Auto Pilot. December 2017 build date. I purchased it in June 2018 from Tesla. Fully loaded. Comes with warranty (3.3 year remaining) and all charging cables/adaptors. Premium tinted windows with heat reduction (life time warranty)...