# poorcustomerservice

Blows my mind.. That Tesla delivery does absolutely nothing to introduce the car to a new Tesla owner. After all the formal paperwork, "See that flashing taillight? That's your car!" Now, I am on my own. After an hour or so, I was going to take it back because autopilot did not work. With only...

I have been a big Tesla fan, and customer service has been fairly decent so far. We are in Raleigh, NC, and went to Savannah, GA, over the weekend. When we were coming back Saturday night, we had a driver-side rear tire blew up on our Model X in Florence, SC. We called Tesla Emergency Roadside...

Getting my brakes serviced after winter to keep corrosion in check as suggested by Tesla. Since the wheels need to be removed to access the brakes, I asked to have summer tires put on at same time (ready to go on wheels) instead of putting winters back on. It's a bit early for summer tires but I...

I have sent of about 9 messages in total to my Tesla Advisor and Tesla Delivery Specialist since I ordered my Model Y on 5/28. I have had responses on less than half of them and from the Delivery Specialist the responses have come 5-7 days form when I sent the email. Furthermore, the emails to...

I was due to collect at West Drayton tomorrow. Disappointingly just received a phone call to inform me that the car is stuck in Southampton! Offered collection the following morning Friday instead. Cant see that much of a cleaning or inspection or charging job can be done by then. They clearly...