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bad service

  1. M

    Service gone to crap... Suspension / brake problems

    Bought a used P85+ with ~25k miles just past 4 years ago and got the full 4 year bumper to bumper warranty with it. I've never loved a car so much. The few problems I had in the beginning were handled extremely well- most fixes happening in my work's parking lot. Fast forward a year and Tesla...
  2. D

    Service BLOWS - yep, you've been telling me...

    Due to the M3 HVAC design flaw, I've got a"Musk" stench coming from my air vents (of the Elon type). Too busy to clean the coils myself, I scheduled a service appt at Tyco Road in Tyson's Corner, VA. After waiting three weeks to get the car in for a SHORT service I had my wife take it in on...
  3. T

    Tire Package From Tesla- Back Order or Just Terrible Service?

    Hi, First time post. I took delivery of a Long Range Raven Model X over the summer and love it. I ordered a winter tire package from the Tesla online store in mid-October, exactly 48 days ago. Given the significant amount of time that has elapsed, and no outreach whatsoever from Tesla regarding...
  4. G

    Why does no one at the service center or parts counter ever answer the phone?

    I've been calling multiple service centers looking to see if anyone has a pair of Model 3 cabin air filters in stock and not a single one will ever answer the phone or return messages I leave. Is this just a bad week (been trying since last Wednesday) to call or is it always like this? I've...
  5. bakerboy

    Executive Escalation gone? Horrible Service from Pomona, Ca

    Well, I usually do not post threads like this as I'm a pretty easy going person, but I took my 2013 P85 in for service to the newer Pomona/Walnut, Ca service center a few weeks ago to address a few issues. One of them being the sunroof, at one point it would not open at all, it basically...
  6. P

    Unregistered Model 3

    Today makes it 3 months since my Model 3 was delivered and Tesla has not registered the car yet!! What a horrific experience! I have spent hours on the phone and emails and still waiting! My temporary sticker expired 2 months ago and I'm a 6 hr drive from closest dealer. Mt. Kisco NY dealer...
  7. Z

    BUYING ANOTHER MODEL X AND I CANT BELIEVE THE HORRIBLE CUSTOMER SERVICE!!!!!

    Trying to buy a new model X has been such a horrible experience!!!! Lets start w their customer loyalty dept/manager that hasn’t returned an email or phone calls in almost 4 weeks after they contacted me about getting a new car! original inventory car I wanted was sent to Seattle for some...
  8. FlyErik

    Fremont Delivery Experience - THEY COULDN'T LOCATE MY CAR!

    Yep, you read that correctly! I left the Fremont Delivery Center tonight - after 3 hours and 15 minutes - WITHOUT A MODEL 3. I had a 4:30pm appointment today, and showed up cheerfully at 4:15pm to check in. After a few minutes in the check-in line, I was helped by a nice guy who informed me...
  9. G

    Need advice on delivery. Kinda a horror show.

    I have (2) Model 3 on order. Or I could just get a Model X for the GF I'm wondering what your delivery experience was like. Here's how delivery went on an unnamed Luxury auto brand $100K car + with Some German heritage. I'm looking for opinions of what is fair. I ordered a car, it was...

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