customer service

In February 2024, I purchased a brand new Model Y. The ordering through the all went smooth and they dropped off the car on my driveway while I was at work. After work I did some delivery inspections and realized small paint scratch (around 2 inches) and secondary door seals weren’t positioned...

I recently redeemed rewards points for a roof rack for my MYLR. I received a Model 3 roof rack instead. Hoping to answer a few questions: - Are the MY and M3 racks interchangeable? I thought this was previously the case, but have heard that they no longer are interchangeable. - Does anyone...

Hello fellow Tesla owners, I have had a worst experience during Tesla Service visit in Warsaw, Poland. Long story short - car was not fixed because of missing part after they have sent me a confirmation that all parts are ready and in place. Traveled ~600 km, rented a hotel for two nights...

I still report bugs, particularly phantom braking, by hitting voice assistant and saying "Bug report: phantom braking" and it goes through. Is it even worth doing that? In this age of AI learning everything, does reporting like this even do anything?

Just got a model 3 and had some issues. I took it to a service center and had a pretty big discrepancy with management and they declined to escalate my situation above that location. Dont understand why they are allowed to chose where my complaint escalates to when i am the customer. Very...

I have a 2018 model S, purchased TSLA insurance 10 days ago, and reside in a North Texas metro. I am enrolled in Tesla insurance with Safety Score 2.0, with a current score of 92, and a zero accident history. All of this context because I believe the safety score calibration is wrong, as I...

Yesterday I was travelling on a busy freeway with merging traffic and entering a 55mph construction zone. I typically have to adjust the cruise control to accommodate this as the software isn't aware of the reduced speed limit. And, what's even more frustrating, the car usually speeds up in...

Anyone else have an impossible time getting a Tesla Insurance adjustor to respond? I was hit in my MY the first week of April, and submitted a claim. I was contacted the first business day after, and it has been radio silent ever since. I've only had success receiving responses from the tesla...

Hey everyone, I'm having some issues that have been on going. 2021 MYLR. Bought new. Without fail, when I am watching Hulu or Netflix I will hear a pop or crackle from the speakers, the sound will go out completely and come back over a period of seconds, or the volume will lower with more...

So we ordered the Gen3 wall charger on 1/Feb (so 7 days ago) and it seems to have gone into a black hole in Tesla’s system in Australia. CC was charged, order shows on the site but no shipping reference number, no status updates. No response to emails. No phone number to call it seems for the...

I've happily owner a 2012 Model S Signature 132k miles for over 8 years. I've had some minor issues over the years but most were resolved under warranty or fixed for less than $1000. My recent problem started in August 2022 when my car was rear-ended while I was at a light. The damage to the...

I am posting my story wondering if anyone will read it or frankly care. The statement bellow was originally intended for Tesla, at least whichever department handles complaints (if there even is one) but my post purchase survey gave me little room to deliver my account of my experience and my...

Hi All, Newbie here to this app and forum, but figured I’d give it a try. I own a Tesla Model 3 (since circa 2018) long range and love it. I’ve always scheduled service maintenance visits via the Tesla App with no issues. I’ve always been able to schedule services at the service centers...

So I leased a model X in 2018, my lease ended in 9/2021, and I decided to extend it for another 3 months, so my new end lease date was 12/2021. All payments for the past 39 months were made on time. December comes around and I tried calling to schedule my return, but all I got from tesla reps...

I wanted start a discussion about service experience with S owners. I have a Model S Plaid that I received towards the end of last year and my service experience has been abysmal at best. I’ve had issues noted from delivery day, (scheduled appointment in November) that still haven’t been...

The gear on my 2013 Model S 2.5 Door handle broke (changed once during warranty). I ordered a repair kit from Teslarti but it was for the version 1, they are in the process of the return... since I had the car open, i didn't want to waste time finding a gear so I ended up calling my local...

Has anyone else found it impossible to get in touch with the Tesla Online Store? The address given was: [email protected] I get an email back saying they will take a while to respond but then nothing for weeks. About 2 weeks ago I ordered 2 wall chargers and 2 pedestals. Only half...

Is weather delay a thing? I feel like it’s a lie from Tesla. I ordered a model Y in early July. Same experience as everyone else: original timeline was 4-8 weeks, then it delivery estimate kept moving. Finally got a note saying my car would be here by Nov 19. I got a VIN. I was contacted by...

Had my first mobile service on June 22nd, servicing a smelly A/C system (vehicle is 7 months old...) and diagnose a substantial rattle. After the tech completed the AC repair (needed to schedule follow up to replace entire skirt for rattle fix) I asked about payment, she stated I'd receive...

Yesterday, my wife and I drove 235 miles from Central New York to Mt. Kisco for a 2:00pm appointment to pick up my new Model Y. About 20 minutes after checking in, a sales associate greeted me and took me to my car. To my surprise and disappointment, I immediately saw that the vehicle had a...

Tesla customer service is non-existent. Terrible experience from the start. I should of listen to my gut and NOT used them. I ordered the panels July 2020. They installed the equipment in December 2020. They installed the Powerwalls on the floor when I asked them to wall mount it. They...

Once again, Tesla’s horrific customer service has demonstrated itself. Such a shame, given how exemplary there were when they first launched. I took a road trip this past weekend. About 2 hours after my 2nd supercharger stop, I received an alert, both on my IC screen and the main screen that...

Has anyone else gotten a text from Tesla about their delivery delayed that were expecting in the next few days? My scheduled pickup date was supposed to be Saturday. I just got a text message (on Christmas Eve!) that they will have to push my date back to Monday. No real explanation. Not sure...

I have a 2013 Model S with 133K miles on it. My problem is that it is extremely difficult, nearly impossible to get any customer service. When I first got the car customer service was great. It went from excellent to good, good to so so, and now I am being ignored. No service. Tesla just...

Before I go on this rant, big shout-out to everyone on this forum who is just so awesomely helpful. So much better than Tesla's actual "customer service". I swear if Tesla fired their top 10 customer service people and replaced them with random people from this message board, they'd probably...

I just found out that customers have no avenue to escalate a new vehicle delivery issue with sales or service beyond the level of local store manager. If the issue is the store manager or the issue conflicts with the business pressure put on the store manager, the customer really has no...

Dear Tesla friends, I bought Model X at the end of last year . I was told by sales-rep. that I have free unlimited surpercharging. I got media proof that I should have free unlimited supercharging. Does anyone here who bought Model X or Model S in October-December 2019? Do you have free...

For a CEO that can put men safely on a space station and will eventually get them to Mars and for a CEO who can get a car to drive itself on curved roads, how in the world can he not get the customer service piece right. My Tesla 3 did not start (apparently the 12V battery was dead without any...

I have sent of about 9 messages in total to my Tesla Advisor and Tesla Delivery Specialist since I ordered my Model Y on 5/28. I have had responses on less than half of them and from the Delivery Specialist the responses have come 5-7 days form when I sent the email. Furthermore, the emails to...

I own a 2013 Models S 60 (EPA rated range 208) purchased in September of 2018. After taking delivery I charged to 100% and the rated range was 177 miles. I brought this to Tesla's attention immediately and the response was "it's normal". Now, a year and a half later it gets 160 rated miles to a...

It is clear to me that Tesla has shut down traditional customer service eg call, text or email a single source and get a timely response that takes care of your issue(s). As a 2012 Sig owner, I remember the early days when George B headed up the "customer experience" team with "make me smile"...

Good afternoon Tesla enthusiasts! My name is Janis Zieds and I am currently doing my thesis assignment for HU University of Applied Sciences Utrecht in The Netherlands on “How the car manufacturer, Tesla, can improve its online customer service experience?”...

Hi all, I am the owner of a 2014 MS 85 with a TPMS problem (which it has had for over 4 months now...) It's a very long story, but cut to the following: Booked in November 2019 for diagnosis of the issue. appointment was on 20th December, took place as scheduled; Issue is a failed ECU, was told...

First post here, I tried searching through the forums, but couldn't find anything. Sorry if this has been answered. OK, First off, Canadian here so pricing is in CAD. I pre-ordered a Model Y last year in March. I chose the Performance, 7 seats, grey, with FSD. After literally months and...

Hey gang After finding spots of oil a number of times on my garage floor under the front driver's side wheel, I made an appointment to have my Model S examined. I had suspected the front motor driveshaft was potentially the culprit after reading another member's similar experience. I filled out...

I've recently had a bad experience at the Raleigh Service Center and I asked for a phone number to corporate. At first, the manager said it is on the website, to which I searched and found nothing. Then she replied with what seems to be a fake mobile phone number that when googled goes to some...

Just came here to post "F YEAH!!!!" Michigan customers have been suffering immensely at the hands of corrupt government and dwindling customer service from Tesla. Today's ruling in favor of Tesla will allow Tesla to sell and service cars in Michigan and is going to be a huge deal for...

Ordered a model 3 sr+ With 19” alloys early May 19, received a message saying expect delivery in August.......but didn’t hear anything after. Kept getting told the car might arrive next shipment. 7 months later I got tired of ringing and chasing. Gave up and decided to go for a used model S...

Picked up our M3 in August. Because of the difference between what we paid and what we got on the trade-in, we should have been given $1200 at closing. Didn't happen. We were told we would get a check in the mail in thirty days or so. Also . . . didn't happen. Every few weeks, I call or...

Hi all - I have owned 3 Teslas in total. I put down a chunk of change for a reservation on the new roadster, but have begun to second guess how soon it will be available. As such, I'd like to hold on to my money and have been trying to get it refunded. I have tried reaching out to customer...

Accused of cracking my panoramic sunroof within less than 24 hours of ownership. I had largely forgiven and ignored Tesla’s less than adequate customer service, because I was keen to get my hands on my new car. My experience today though, cannot be ignored. I collected my Model 3 AWD...

This is my first post of the forums. I am sorry if I sounded mad, but I am mad at Tesla’s lack of the basic customer service respect. I have been long a fan of Tesla. I have the Tesla Solar since 2016 (when they were SolarCity), and I bought my Model 3 LR non-AWD in October 2018 under the...

hey guys! Need your advice on how we can make Tesla compensate some of our losses because of their negligence... We purchased a 2018 model 3 CPOa month ago. The car was at our local delivery center. Our delivery contact said there was a paint issue that they need to work on three weeks ago and...

Has anyone had any issues contacting Tesla Manchester sales, I have been calling for 3 days with no answer. I have already ordered my car with them but wanted to upgrade to one that is on the inventory list. I don't think any other sales floor would ignore potential customers, I left the phone...

I have a new Model X on order due for delivery to Heathrow Service Centre at the end of September. I tried to contact anyone from Tesla to enquire about wall chargers and just can’t reach anyone. Heathrow’s service centre phone just rings and rings, Bristol don’t phone back after leaving...

So today I went on Tesla's website and was figuring out what my lease payments would be. The chat box was on the right side and says chat now, so I decide to see if Tesla offers extended test drives. The guy I am chatting with tells me yes they do extended test drives if they have enough demo...

I will be picking up my new Model 3P from West Dryton next Tuesday (27th August 2019) and I need to insure it but in order to insure it I need the registration number which I don't have. How do I sort this out? I have tried emailing (no response) and I have tried phoning, but without any luck...

I am all for Tesla trying out new ways of selling cars, but can it really be a sensible approach to selling a £35,000+ car to make it impossible for the customer to talk to any human being about their purchase between the point of order until they turn up to take delivery? I've tried all sorts...

I should start by saying that I have been a delighted and completely satisfied customer for 5 1/2 years with my Model S. My wife recently got a Model X which we both love. I have referred two other people (a friend at work and a family member) and between them they now drive 3 Teslas. And in...

i need help please. I purchased a 1 year old model S from a private dealership a month ago and I love it. However, I still have not been able to get it linked to my account. I have followed the guidelines on Tesla’s website and emailed them all the info they require, but 3 weeks later I still...