customer service

There are thousands of customers in the UK who ordered a Model 3 at the beginning of May who have not received their cars and two months later have no reliable delivery estimate. Tesla seems incapable of matching orders to production. Many no longer believe anything Tesla say with the only...

Does anybody know what the heck is the matter with the Tesla Online Store? I ordered a J1772 to Tesla converter back on 5/25 for $95 and Tesla took my money right away of course! Then I received a email on 5/27 saying my order has shipped but when I click on the FedEx tracking # , it just...

I have read various complaints on this forum but I was not going to add to it. This is the first time I have publicly written about any of my issues I have had along the way. I really love my car so I was determined to stay positive and hope for the best. I have now reached a tipping point...

I have read various complaints on this forum but I was not going to add to it. This is the first time I have publicly written about any of my issues I have had along the way. I really love my car so I was determined to stay positive and hope for the best. I have now reached a tipping point...

I recently submitted a feature request to Tesla, and in the e-mail exchange that followed it became clear to me there is currently no way for owners to vote on the issues that affect us most. In reply to my original request, the support person said: "We thank you for reaching out to us...

We purchased our M3 in San Diego on January 30th and received a text the next morning that our car would be delivered to our home on Feb 1st. Stoked!! However, by that afternoon Tesla was pushing us to take delivery that same day, on the 31st. It was pretty apparent they were trying to make...

I wrote a fairly detailed review on my CPO buying experience on reddit, but here’s sort of another review from my day-to-day experience so far. Hopefully it provides some insight on those of you looking at purchasing a CPO to help save you some time and hassle when dealing with Tesla...

Trying to buy a new model X has been such a horrible experience!!!! Lets start w their customer loyalty dept/manager that hasn’t returned an email or phone calls in almost 4 weeks after they contacted me about getting a new car! original inventory car I wanted was sent to Seattle for some...

I am trying to fix a very bad delivery experience I've had with my Model 3 AWD, which I picked up from the Littleton, CO delivery center on October 13th. My car was delivered with several defects, the most important one being that autopilot does not work. They also failed to charge it for my...

Hi, Today is my fourth rescheduling with Tesla for my model 3 and I do not have any delivery date as of now. My suspicion is, Tesla is just assigning a VIN just to remove the 'cancellation' option and to make some money out of customer's financing amount. My bank already paid money to Tesla...

I recently attempted to contact Tesla Service Center in Honolulu, HI. No response from the local number (808-591-0614). On the 2nd attempt I called another line (808-680-9260) which turned out to be the general contact for Tesla Motors, I assume out of Cali, despite having a Hawaii area code...

We were scheduled to take delivery of a Model 3 on September 15th, but our Delivery Advisor moved it up to September 8th. We schedule the closing on the car loan for Wednesday the 5th at 4pm. I called the Delivery Advisor Tuesday the 4th because we had not yet received the Purchase Agreement...

When I made the change on July 27, I had no edit button. After calling customer service, they sent me an email that I dutifully filled out to affect the change. To date, my account page has not been updated. Inside Sales has said all kinds of things to me ranging from "I see it in your...

As the owner of a Model S and a Model 3 as well as a 7.8 kW Solar City PV array, I'd say I am one of Tesla Energy's best customers. In any case, I cannot get them to answer the telephone, return phone messages, or respond to my emails. I am now becoming increasingly upset and am not sure how...

Has anyone else here had the Tesla store call them the day of their scheduled delivery and try to change the appointment to a different location? Here's what the rep said on the phone and I'm quite irritated: Hi Mr [name], I'm calling to tell you that we have a great opportunity for you! We're...

Hey everyone, So I was scheduled to pick up my Model 3 from the Toronto location on Wednesday. I had to take time off work and take the train to Toronto (I live in Ottawa). Literally 3 hours before the pick up time, I got a call saying that my car had been delayed until at least Friday. I...

Hi forum, Just over a year ago I bought a salvage Model S in Australia. Just over 3,300km (2000miles), 6 months old, right rear damage. It really didn't look much to fix so I decided to repair it and run it here in New Zealand rather than part it out. I then entered a World of Pain. I wish...

Bare with me on this one; I am at a loss, and would like some suggestions on where to go from here. On my way to the Sales & Service Center for my Model 3 delivery (mid Feb), I was called by my delivery rep to say that they couldn’t deliver the vehicle; the issue was apparently with a brake...

Hello everyone, first post and wish it was under better circumstances. This may be a bit of a long post, so please bear with me. I took delivery of my '17 S75D in spring of this year. For the most part, I truly enjoyed ownership- lack of autopilot parity and some build quality issues aside...

The subject line is my opinion based upon weeks of experience with "executive escalation." First, the standard business definition of "executive" is a company officer with a minimum level that is typically a vice president. Nowhere in my experience with executive escalation was there ever...

New to the thread and not sure where to post this but wanted to comment on the Fort Wayne Mobile Service Experience. I was due for my 1y annual inspection and service and called Indianapolis SC and they informed me they had a Mobile Service guy in FW. They gave me his number and I called and...

I took delivery about 2 weeks ago and have muddled through the manual... I have lots of questions but the delivery specialist takes days to respond to calls or emails, didn't tell me about things such as extended warranties, optimal battery charging (found it in the manual) and when I didn't get...

Solid 12 hours for Tesla customer service: 1. N. Houston SC mailed me some unexpected swag! 2. Online merchandise team located an order that FedEx screwed up and returned to them more than a week ago and Tesla re-sent it to me. They emailed me back almost immediately and the order was headed...

George, My brother and I started our business 30 years ago. Through all of the ups and downs we remained steadfast in our commitment to "customer service excellence" for both internal and external customers. While the overall market in our business (DVD's ) is headed the way of the horse buggy...