Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

service

  1. X

    Lifting Pucks

    Would any local auto repair shop have them? I need one within 24 hours so online isn’t unfortunately an option
  2. C

    Getting Model Y serviced, a documentary, Episode 1 - Identifying Delivery Issues

    Episode 1 -
  3. M

    Model S OEM headlight installation

    I have a 2013 Model S that needs new headlights due to seal ruptures in the case that allow moisture to seep in. I have one that regularly turns off while in use and last night they both went out as I was driving home after dark - only the fog lamps got me through. This morning they are working...
  4. A

    Bad service, great car

    I took my Tesla Model 3 for a pre-arranged appointment at Park Royal service centre (London, UK) at 10.30am on Friday Nov 20th. They said the repair--camera calibration--would take two hours and told me that they would be in touch as soon as it was finished. By 2pm, I had heard nothing, so sent...
  5. P

    Rescheduled Service Appointment

    I'm in Boston. I noticed about a month ago that the rubber seal between the door (both front and back on driver side) and body have come off on the bottom. Created a mobile service appointment on 1st of November for 19th. I got a text today that the parts didn't arrive so I need to push my...
  6. B

    Statistical data for the graduation project.

    Good afternoon, my name is Andrey, I am from Russia. I am studying at the St. Petersburg State University of Architecture and Civil Engineering (SPbGASU) with a degree in "Operation of transport and technological machines and complexes". This year I am writing my graduation project. It is a...
  7. M

    Tesla made a *HOUSE CALL*

    I recently had the WEIRDEST and probably coolest auto maintenance experience ever with my Model Y, and thought I'd share it here. I got my MY in September, and from the beginning, I was noticing a weird, chemically, hot-battery smell outside the car when I would drive with the windows open...
  8. TMC Staff

    Reports Say Tesla Plans To Open 1 New Service Center Per Week In 2021

    Tesla’s service situation needs to catch up with its growing sales. As reported by Electrek, a person familiar with Tesla‘s upcoming plans shared that the company informed staff that a huge service center expansion is coming. This is, of course, to better equip the electric automaker to deal...
  9. D

    EAP and driver assistance failures

    First post on this forum. Picked up my Model 3 dual motor AWD in March of this year, upgraded to EAP (enhanced autopilot) in late September when it was offered. Since that update, whenever I drive over 6 hours on the road ALL of the driver assistance features shut off. No autopilot, no auto...
  10. IchDochNicht

    Crazy Things Tesla Service Has Said...

    Thought this could be fun... the crazy stuff that service personnel sometimes say that is disconnected from reality. 1. I made an appointment to have my car aligned because I scraped a curb with the right front wheel, and it no longer tracked straight. Tesla Service (when I arrived): "Since you...
  11. mhcrowder

    Freak Hail Storm!

    Ok, I've had my new Model Y for three days. Last evening around 8PM, just after it had gotten completely dark, a small freak storm rolled over that dumped golf ball size hail on my new car (and two others in the driveway). After the storm passed we examined the cars and noticed some damage on...
  12. IsthataTesl.a?

    Jack Mode MOVED !

    Jack Mode setting has apparently been moved on a recent software update. Had a wheel swapped out today and neither the technician, a manager at Discount Tire, nor I could find a Jack Mode setting. Called Tesla and Jack Mode is still present in the car but is now found under the Service tab and...
  13. Kurt'sX

    Extended Service Plan Issues

    I could use some advice......I have a 2016 MX 90D that I purchased new. At the time, I also purchased the prepaid service plan to provide 4 years of recommended factory service. I have now taken my car for service 3 years in a row and had the prepaid service done without issue. Today, as I...
  14. DDotJ

    Tesla Service Center - Irvine

    I was browsing the Irvine permit portal and came across a new permit that mentions Tesla as the tenant. I thought it might be a Supercharger at first but upon closer inspection it looks like it might be a Service Center. The address is 2801 & 2803 Barranca Parkway, Irvine CA which is across the...
  15. D

    SF Bay Area Service Center recommendation?

    I have a Model Y performance that is having heat pump issues after taking it to my nearest service center to have the retrofit heat pump cover (AC Compressor Acoustic Cover, Model Y Part #: 1502213-00-A, I think) installed. I must say that I'm not real happy with the service there and would...
  16. BZM3

    Share your positive Tesla Service experience

    I'm tired of seeing all these threads about a bad experience someone had with their local service center, so figured I would start a thread to share some light. One caveat, the issues I have had with my car have been rare and minor. My first issue was that my car refused to download an...
  17. GolanB

    Tesla Superchargers | Brooklyn Museum | Out of Service Stations

    Came early this morning to get a head-start on the day, and spent ten minutes trying to find a supercharging station that works. I attempted 6 of them before I spoke with another Tesla driver here who showed me that only the stations marked with a Star are actually energized. This location has...
  18. willow_hiller

    Tesla now offers Energy service appointments via the app?

    Just spotted this post on Reddit, where a user found the Tesla app now can schedule service for energy products just like the vehicles: Just noticed Tesla app now has a service option under solar page, wasn’t there previously : teslamotors Sounds like a big step toward better customer service...
  19. S

    Should I take my car to PPF service right after delivery?

    Although it may come early, I'm scheduled to pick up my TM3 on Sunday, Sep 13th. I've already talked and texted with the manager at the shop where I plan to take my vehicle for PPF & ceramic coating. He recommends bringing it to him directly after I pick up my car. The reasoning is sound - i...
  20. M

    Recommendations on repairs outside of Tesla

    Hello... I have been living with a rattle and squeak in my M3 for almost a year now and Tesla Service has been pointless on tracking this down and fixing it. We did a "ride along" and they were able to verify the sound immediately so they took it for service, twice. Now they tell me that this is...
  21. Emcp422

    Great service experience

    I bought my 3sr+,2 months ago and recently noticed steering wheel was not centered apt today said possibly 4 days for it to be ready, at drop off they gave me 500 in Uber credits, and texted me 10 hours later to pick up, overall very impressed
  22. S

    Model X 75D undrivable after alerts

    Hi, first time posting here and I apologize for incoming sob story but finding myself with limited recourse to solve my situation and hoping someone knows a way to help. I received my Model X 75D June 2018 and instantly fell in love. I stretched my budget a bit (or more) but found every bit of...
  23. Troglodytes

    Anyone else have their emblems removed/lost at the Service Center?

    Model Y pick-up in June. Three weeks at Service Center. For 20+ issues including: paint, fitment, interior, and out-of-alignment doors. Most issues resolved. But, somewhere in the process my front hood and rear trunk lid "T" emblems were taken off. Still have the 'DUAL MOTOR' letters, but...
  24. O

    Tesla service at Clarkston Michigan

    I got my model Y delivered at end of June. I found multiple issues and scheduled a service at Clarkston Michigan. So far It’s been postponed for at least twice. After being postponed the first time, I had the appointment rescheduled tomorrow, while today I received a mysterious txt saying they...
  25. O

    Horrible Tesla Customer Service

    For a CEO that can put men safely on a space station and will eventually get them to Mars and for a CEO who can get a car to drive itself on curved roads, how in the world can he not get the customer service piece right. My Tesla 3 did not start (apparently the 12V battery was dead without any...
  26. T

    Model X Door Handle Fell Off

    I parked my car in my garage and randomly the next day I noticed the FWD on the passenger side was missing and found it on the floor. Has anyone else had this happen? and how did the SC handle this?
  27. I

    Tesla Dealer does me proud!

    Just had to come on to pass on a good deed, which happened to me. I had bumped into Simon Jones of Simon Jones Ltd Bournemouth (obviously couldn't think of a company name!) at Sutton Scotney supercharger. He noticed my bumper scrapes and offered to get them done. I said I would think about...
  28. H

    Found windshield, rotor and wiper assembly needs to be replaced

    I want to share an experience of first time Tesla buyer. TL;DR; found major issue in new car after 11 days (380 miles) of ownership. On June 30, I took delivery of my Model Y. I was assured that if there are any issue, the service department will fix it. At the time of delivery, I noticed few...
  29. P

    Best rim installation vendor

    Hey everyone, I'm likely buying rims 3rd party and will need installation in the coming weeks and was wondering if a certain vendor (Tesla Service, Discount Tire, Tire Barn, etc) has the best value for this simple service. I know some places probably mark-up for Tesla vehicles and was...
  30. Adm

    Nieuw SeC in Purmerend?

    Op LinkedIn staan 2 vacatures (Service advisor en Technician) met locatie Purmerend. Weet iemand meer? Edit: Toevoeging Op de vacature pagina van de Tesla Website staat ook een vacature voor Parts Advisor
  31. D

    Did Tesla steal my car?

    I turned in my Model x for a minor service on Monday. For the last four days at 5pm we get a message saying that they need one more day to complete the service. We tried calling all numbers we have but have not succeeded at reaching a human being in the last four days. The only thing we get is...
  32. F

    Great Service Experience -- HW3 Upgrade

    Like many I've been wondering when I'd get the HW3 upgrade needed for my FSD upgrade. I had thought that Tesla would send out an email or something with info on when / how we'd get our upgrades. Nothing heard so I decided to take a chance and see if I could schedule it on my own. I created a...
  33. A

    Model 3 - Wisconsin - Tire Rotation / Brake Caliper Service

    Hi Everyone, I am from the Green Bay, WI area and have about 10k miles on my Model 3. Per the owners manual, it is stated that tire rotation should occur ever 10k-12k miles and brake calipers should be cleaned and lubricated every 12.5k mikes. Being in Wisconsin (with no service centers), where...
  34. andymac

    Delivery Rejection - At least 18 issues found

    Hi all. First post. Wish it was a more positive one. Looking for advice / suggestions on what to do.... I had to reject collecting my Performance Model 3 yesterday because I found 18 issues with the car and they couldn't confirm they would fix them before I drove away. After asking around it...
  35. D

    Tesla 3D Atlas?

    If you've seen the body anatomy atlas you would know what I mean. Looking at Model 3 service repair manual you see all of these really nice 3D images of the car systems, inside-out. (see attached example) Tesla would actually benefit from having this information online. People will be able to...
  36. B

    Inverter replacement availability?

    My home's solar installation was completed in January... alas it has never functioned correctly (or more accurately... at all). After a number of rounds of having folks out to troubleshoot and swap service parts it was determined that the SolarEdge inverter was defective and needed to be...
  37. AutobahnEV

    Vendor Looking for a non-Tesla Shop to Install 10kW GEN1 Charger (ISO)

    Hello there, I need to find a shop who is willing to work on Tesla's that isn't a Tesla service center. Looking for a friend who lives in LA. Preferably near West LA, West Hollywood, Culver City etc. The job is to replace a master charger with a tested, working used unit. Does anyone have...
  38. G

    Terrible quality issues and service experience

    Long post alert. Missing some dates for now.. will fill in as I find/remember. _____________________________ Aug 14, 2019 - date of purchase of my Model 3 Performance from Tesla Highland Park (Chicagoland): At delivery noticed rough to touch surfaces on bumper and hood. Accepted delivery after...
  39. P

    Made a little video about our Tesla Service Center Experience

    Made a little video about our Tesla Service Center Experience! SO THANKFUL FOR TWO THINGS SPECIFICALLY: (1) Tesla roadside assistance (2) Sentry mode / dash cam Overally it was a great experience. Did you know Tesla will tow up to 50 miles for free? We were in and out of the service center...
  40. S

    Panelling coming off

    Hi all, Collected my M3 LR today! Happy days!! Love the car already. But... I’ve just come to charge tonight and noticed that the panelling next to the charger port/under the brake light isn’t flush and has come away from the car. I swear I didn’t notice this when I collected so it must have...
  41. fasteddie7

    Charging problems or weather related?

    I might be having a charging issue...not sure. When I got home last night after a snow/rainy hour commute, I brought my charger to the port and pressed the button. It opened but the lights didn't come on and the little tab that was in there clicked a few times. After that it finally lit up...
  42. T

    Every service experience makes me want to sell my Model S

    I have a 2017 Model S100D. Purchased new - paid $120k back then. It's been a great car, albeit with many service issues. At first, Tesla service was exceptional. They would drive 60 miles each way from the Gigafactory 1 to Lake Tahoe to perform onsite service. And the mobile technicians...
  43. B

    Burning wires/plugs in Tesla Model 3

    I am wondering if anybody else has experienced anything like this in their 2019 Model 3. Tesla replaced the MCU due to Constant crashes. Car worked great for a week and then the computer started crashing again and with the added bonus of a burning smell. I took it into Tesla and they told me...
  44. J

    Costa Mesa Service Center SoCal Review

    SO DISAPPOINTED! Let me start off by saying I am a Tesla fan. I was one of the first to reserve a Model 3, I have Tesla Solar and a Powerwall, and I have accepted all the bugs and build quality issues of my Model 3 as long as Tesla is willing to fix them. Bringing my car into Tesla Service...
  45. rGin

    First time using Mobil service: 2 thumbs up

    Used mobil service for first time...passenger front door handle on 2015 S 85D wasn’t presenting. Definitely a much better experience than going to Springfield (NJ) SC. The person that came called 3 hours before appointment window to say he was running early and could come sooner...which worked...
  46. SheriffMoose

    What should I expect from the Tesla Service Center?

    First, apologies if this is the wrong location to post this - I didn't see a location specific to Tesla service. Alright! So I took delivery of my new Model 3 SR+ on December 15th of last year. As much as I love the car, I have noticed a number of fit and finish issues. Some of them are minor...
  47. R

    Unable to schedule service due to existing phantom appointment

    The only way to schedule service these days is through the app. When I go to "Schedule Service", it shows an appointment for a service I did back in November. I'm not sure why it's still showing there, but the net result is that I am unable to schedule a new one. On that same page, a button...
  48. Penfold

    Service Appointments via the App

    Quick question regarding the App and scheduling services. When I booked an appointment last year I booked 8am. I could then look through different dates and move accordingly. However, the 3 service appointments that Tesla have booked for me are always 8:15am so whenever I look to change the the...
  49. D

    Phone field broken when scheduling appointment

    Thought I'd ask if this is common or not. Maybe I'm just special. I've scheduled a couple of appointments via the app. Each time it will not accept the correct phone number and I end up truncating it. Something like 19995551234 won't work, but 1999555123 will. Similarly, 9995551234...
  50. I

    Tesla Service Sucks?

    I read lots of reports about how Tesla service centres are terrible and the service sucks. I don't know the details about these reports but in my experience Tesla service is the best I have ever found and I cannot imagine how it could be made better, short of giving you the opportunity to...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top