support

So I had a colleague inform me last night that my offside rear cluster wasn't working, I raised a service ticket when I got home. Today I'm told by Tesla service that the 28th March is the soonest they can get to me to fix it I don't think I'm being unreasonable to think that's quiet a long wait...

@Hansshow - I’ve placed an order on your website on Dec 4 2023 ( Order # HS32048) 2 products - A rear display H7 plus and the new F9 screen. I’m based in Australia. However, I don’t see any update on my order even after 3 days and I don’t even know if it will be shipped in time. Your support...

Hi all, Very happy to have found this forum. I'm struggling a bit and am hoping someone is familiar with my issue. I had a new Powerwall 2 installed on 25th Nov (2 weeks ago). It is installed as a Backup only (i.e. large UPS essentially). I live in South Africa, so this is to combat the...

Finally, after months since install and over a year since I first reached out to get solar... got PTO yesterday... I asked for SolarEdge monitoring access, and it seems like the grilling is insane.. Would be easier to have a web request form than this: My response to those two questions...

Have a 2021 Model X with roughly 15k miles. Drove the car multiple times today without issue. Parked the car at home for about an hour and went to leave and the instrument panel wouldn’t come on, though center screen would. I first did a soft reboot and then neither screen would come on. I...

Once again, Tesla’s horrific customer service has demonstrated itself. Such a shame, given how exemplary there were when they first launched. I took a road trip this past weekend. About 2 hours after my 2nd supercharger stop, I received an alert, both on my IC screen and the main screen that...

As is noted throughout this forum, Tesla could stand to work on their communication skills. I'm in the basically the same boat as everyone else. Bought awhile ago (Sept 24), waiting on delivery. Since I placed the order online, no communication. This seems to be normal though kind of crazy...

tl-dr; system outage noticed this morning, initial issues with phone support, but good end result, support stated its okay for end users to push the backup gateway's reset button at their own discretion to attempt to fix issues. Had my first (and hopefully only) failure of system experience for...

I see other threads here that this is not a new issue. I suppose I am venting since Tesla isn't doing anything. Unasked, I was offered a year of free supercharging if I took delivery before the end of June. I took delivery June 25th. I still have not be granted the free supercharging. After...

This morning I called Support to inquire why my car (S75D - Sept 2017) is stuck on 40.2.1. I was watching as this update was downloading early December and it got stuck on 50% download. The next morning I went to the car to find out if the download was successful only to find that it had...

So I received my Model 3 on September 28th and have been thoroughly enjoying it ever since. The only issue I'm having is that I can't seem to get Tesla to give my wife app support. I've emailed the [email protected] address with all the info. No response. Emailed them again a week...

My car has been at the body shop for over two and a half months after a collision. The body shop has received the front fender in damaged condition THREE times. No update for the 4th order on the same part. It is beyond frustrating to see how a company that is trying to operate leanly is unable...

Hello all, not sure if this has been posted before but I could not find this issue anywhere else. I started my model 3 today and noticed weird orange lines on the bottom left hand corner of my screen (around the windshield wiper area) and I could not figure out how to fix it. After digging...

I posted this earlier on the New England forum, but thought this was worth a broader audience. It seems Tesla is quietly rolling out live chat as an additional method of interacting with customer support. I discovered this today when I found the need to seek assistance with a drivers door latch...

It seems Tesla is quietly rolling out live chat as an additional method of interacting with customer support. I discovered this today when I found the need to seek assistance with a drivers door latch mechanism failure on my X. The national support number 877 798 3752 had a 40 minute hold time...

Hey folks, I have a new (~2k miles, but older firmware) Model S 75D loaner right now that seems to be stuck in an MCU reboot loop - the screen comes on for about long enough to load the maps (maybe 4-5 seconds), then goes black, kills audio/climate/etc, I see Tesla logo, then the screen loads...

My glove box keeps falling open while driving. The first time I thought i had accidentally hit the button, second time I thought I hadn't closed it properly....now it won't stay closed more than a minute while driving. It appears the latches aren't engaging properly Anyone else have this issue...

2017 Model S 100D I have had body panels creaking against each other since day one. Highland Park, IL store says that engineering is aware of the issue and is working on a solution. I also have continuing problems with air suspension. Last promises to fix were over 2 months ago. Now I...

Hi forum, Just over a year ago I bought a salvage Model S in Australia. Just over 3,300km (2000miles), 6 months old, right rear damage. It really didn't look much to fix so I decided to repair it and run it here in New Zealand rather than part it out. I then entered a World of Pain. I wish...

Since I've taken delivery of my MS100D, I've had numerous problems with it. After looking through some youtube videos, and seeing a lot of the same issues, I've decided to share the email I sent to anyone I could find with an @tesla.com email address due to service and concierge emails not...

I just took delivery of an inventory model X P100DL in San Francisco and only got 1 key to the car. We're not talking about a rental car here but a $130K+ luxury car! And I am prone to losing keys too... This is what my OA said: I can absolutely understand the frustration, as we have had a few...

Hi all, I'm seriously looking at buying a 2015 Model S 85D in the next couple of weeks from a private seller, is there anyone that can help with: 1) What support there is in Perth from Tesla. 2) A good insurance company that doesn't charge an absolute fortune. 3) What warranty I should make...

Hi folks, I am new here and I appreciate your attention to this in advance. My situation is that i live in Michigan so I have neither a Tesla dealership nor a Carmax near my home. Nearest ones are 3 hours away. I am very close to placing my order with Tesla for my model S but my struggle is...

So I spend $140k+ on a car. 4 days later it takes a minor hit to the front wheel causing $22k in damage. Fine. Mercury insurance handles the claim, the certified repair shop does their thing, Tesla is silent, the certified repair shop can't get the simple parts they need to complete the repair...

After placing my order and confirming, I had a question for the sales guy (Natick, MA) and emailed him (had his biz card). He never replied. 10 days after confirming I got an email from the delivery team (Watertown, MA) about uploading some paperwork which I did immediately. I had some follow up...