CubedRoot
Member
I just wanted to post an excellent conversation and interaction I had with a fellow named Brent at XcelerateAuto on X-Care. Here's some background for context:
I bought a Model 3 used from Tesla in May of this year. It had 40k miles on it, but Tesla gave the extra 10k miles of warranty since I bought from them, so my car is covered up to 60k miles on the "factory" warranty. Fast forward to today, and after about 4 months of ownership, I have put 10k miles on the car, and I am sitting at 51,700-ish miles. So I am considering an extended warranty because I use this car A LOT for work.
I see this thread, phone up Xcelerate and talk to Brent. We talked about plans, and they have a plan that is 4 years / 100k miles that was a really good price. Here's where it gets nice. Brent mentioned that their plans start coverage on contract date, so if I started today. I would only have coverage out to 51,700 + 100k = 151,700 miles. Which is still really great.....but Brent advised that since I have warranty with Tesla out to 60k, the best thing to do would be to wait till I got closer to that 60k mark and THEN buy X-care, that way I would get coverage a little longer, potentially out to 160k.
To me, this REALLY speaks volumes about the company. I was ready and willing to buy that warranty today when he told me the price. But, he forgone making a quick sale in favor of advising me that I'd get more value for my money by waiting until I got closer to the end of my 60k Tesla warranty and THEN buying X-care. This is how you do business. With me driving so many miles per month, I'll probably be at 60k in maybe another 2 or 3 months.
We exchanged contact info, and he sent me an email. I will most definitely be purchasing an X-care warranty from these guys in a few months as I get close to that 59k - 60k mile deadline. This company is different than all other car warranty companies, in a really good way.
I bought a Model 3 used from Tesla in May of this year. It had 40k miles on it, but Tesla gave the extra 10k miles of warranty since I bought from them, so my car is covered up to 60k miles on the "factory" warranty. Fast forward to today, and after about 4 months of ownership, I have put 10k miles on the car, and I am sitting at 51,700-ish miles. So I am considering an extended warranty because I use this car A LOT for work.
I see this thread, phone up Xcelerate and talk to Brent. We talked about plans, and they have a plan that is 4 years / 100k miles that was a really good price. Here's where it gets nice. Brent mentioned that their plans start coverage on contract date, so if I started today. I would only have coverage out to 51,700 + 100k = 151,700 miles. Which is still really great.....but Brent advised that since I have warranty with Tesla out to 60k, the best thing to do would be to wait till I got closer to that 60k mark and THEN buy X-care, that way I would get coverage a little longer, potentially out to 160k.
To me, this REALLY speaks volumes about the company. I was ready and willing to buy that warranty today when he told me the price. But, he forgone making a quick sale in favor of advising me that I'd get more value for my money by waiting until I got closer to the end of my 60k Tesla warranty and THEN buying X-care. This is how you do business. With me driving so many miles per month, I'll probably be at 60k in maybe another 2 or 3 months.
We exchanged contact info, and he sent me an email. I will most definitely be purchasing an X-care warranty from these guys in a few months as I get close to that 59k - 60k mile deadline. This company is different than all other car warranty companies, in a really good way.
