“A specialist will contact you within 48 hours”

[Garlan Garner]

You know what would be cool?

If I had the opportunity to get a video from TESLA with my car being made on the assembly line. That would be a free line waiter gift that I would frame in my mind forever.

It's disappointing because, as far as they know, I'm paying with cash. So why would anyone ever reach out to me about financing?

I'm really concerned that my order will be held up by this. Neither the email response nor the person I spoke to when I called on Saturday have inspired any confidence that they're on top of this.

They will contact you to confirm your method of payment.

I am putting down a substantial amount of money on my Model 3. The cash portion "CANT" be cash. They accept ACH or cashiers check ONLY.

 

[tvisdog]

So did anyone get a call today?

 

[Garlan Garner]

I'm baffled. What in the world is going on?

Are they just throwing cars out of the door as fast as they can....or is there an image of order anywhere?

What is going on?

Delivery specialists must be out of their minds.....on a daily basis.

 

[Nirenk]

No call. 80 hrs and counting . I am not holding my breath.

 

[onshi]

My order was confirmed and I was just waiting for a delivery date and VIN (My expected date was between Sept-Nov). But I spoke to customer service several days ago because I needed them to modify my registration and drivers license info. The person on the phone said that he did not have the ability to modify anything on his end because I had already confirmed my order, but he said the delivery manager will update my information once he wrote up the paperwork (Apparently I am still several weeks out from receiving a vin). He said having the delivery manager update my info himself when he wrote up the paperwork would be in lieu of making these changes through the website. I thanked him and ended the call.

Hours later, I logged into my Tesla account and saw the confirmation page with the "Yes/No" buttons was "reset", and I could make changes to it once more. So I selected the "No" button for the items that asked if my registration and drivers license info were correct, wrote in the Notes section that they need to add my middle name, and then confirmed the page. After I confirmed, the page shows the "A specialist will contact you within 48 hours." splash screen. It's been more than 72 hours. But judging by what the Tesla customer service person told me, that message doesn't really matter. Whatever changes I made on that page will be manually updated by the delivery specialist when they write up my paperwork. So I expect to see that "48 hours" splash screen until I receive a delivery date which is probably still weeks away.

 

[onshi]

I forgot to mention my config:
LR AWD
Pearl White
EAP and FSD
Configured on June 28

 

[SteveWin1]

Yea, I called customer disservice last night (2 hour wait). I was told that they have gotten a lot of calls about the 48 hour message. The guy checked my reservation number and said I did not have a VIN assigned yet and said that I'm not being held up and that someone will contact me once I have a VIN. He also said they were working on the website...so maybe eventually that message will go away? Pretty unprofessional to tell everyone that you'll call them in 48 hours and then do absolutely nothing. When I called over the weekend, they told me that they meant "48 business hours" and that I would hear back on Monday. Obviously, they just made that up and had no idea what they were talking about, so who knows if the guy I spoke with last night actually had information that they were working on the website or if he just made that up. Probably won't be calling their customer disservice line again since it doesn't seem like they know what's going on and can't really do anything with my account anyway.

 

[neroden]

I'm baffled. What in the world is going on?

Are they just throwing cars out of the door as fast as they can....

Yes

or is there an image of order anywhere?

No

What is going on?

You're experiencing Tesla's actual weak spot: horrible communications.

Delivery specialists must be out of their minds.....on a daily basis.

Probably

 

[oscarfish]

I have to agree with @neroden. When my wife and I visited the dealership anyway after our delivery was delayed, we saw maybe 60-70 Model 3 cars in the driveway. I think immediately after Q2 closed (and the federal credit 'question' was resolved) Fremont really turned up the delivery spigot. She said it looks like they are drowning in product.

In any case, the communications have been critically deficient. I mean, I wanted to talk to my delivery advisor's manager to complain about how bad he is at his job, but I don't know who that is and I have no means of contacting him or her - the dealership's phone tree has no path to talk to a human being. From a customer relationship perspective, the whole situation was not a good first post-order interaction at all.

I mean, I got the call explaining the car would be delayed less than four hours before the appointment we had to pick it up.

We have a new delivery appointment for tomorrow at 11am...just get me the car so I can put this behind me.

 

[MCJ_IP]

WHoaahh…

My "My Tesla page" shows the following AFTER I set up all of my financing and everything.

______________________________________________________________________________________________________

Thank you for confirming​

Next Steps

We are drafting up your contract and will contact you when you can make your final payment.

Who must be present at delivery?

All persons listed on the registration must be present to sign at delivery. If you are trading in a vehicle, the registered owner must also be present.

What do I need to bring with me to delivery?

• Your driver's license (for all registrants)
• Copy of your current auto insurance (or proof of Tesla policy, if required)
• Final payment (if you are picking up your vehicle in a Tesla sales licensed state)

This is the same thing I've been seeing ever since I confirmed my order with cash and no trade. I do not think it means we are any closer to receiving the car, but what do I know??.

 

[Boomer19]

Yes

No


You're experiencing Tesla's actual weak spot: horrible communications.


Probably

trust me. all of the above is correct.

everyone just relax. we’re all getting our cars. we waited over two years (esp us line waiters). we can’t meltdown now. just some growing pains for tesla for sure.

 

[Boomer19]

This is the same thing I've been seeing ever since I confirmed my order with cash and no trade. I do not think it means we are any closer to receiving the car, but what do I know??.

my friend was 3rd in line 3/31/16 (northeast)
i was 7th

we both got 3P
except he didn’t get FSD and he got white int
i got FSD but black int

he got contacted and delv window is now 8/16-8/24 - and he’s financing.

i didn’t get contacted yet, and am doing cash - my window still says aug-oct

so, i think they’re doing white interior first. it seems all the Ps i’ve seen online are white int, the prod line must be set for that at moment, and they’re rolling with it ($1500 premium). maybe there’s more white int demand than there is of FSD with black int.

 

[Nirenk]

I just got a call from Tesla. I was so excited. But the rep was just making sure I have made arrangements for the charger. Looks like only after calling me he realized that I already own Model S and all set for charging.

 

[Garlan Garner]

This is the same thing I've been seeing ever since I confirmed my order with cash and no trade. I do not think it means we are any closer to receiving the car, but what do I know??.

NEWS FLASH!!!!!



Hi Garlan,


Thank you for scheduling your Model 3 delivery and making this a simple process! Please arrive 15 minutes prior to your appointment.

Appointment Details:

• Delivery Date & Time: 8/4/2018 at 11:00 AM

Delivery Location: NA-US-IL-Chicago-Westmont


Its happening....PP3D "feature proof - all buttons checked " White on white.

 

[Koflach]

NEWS FLASH!!!!!



Hi Garlan,


Thank you for scheduling your Model 3 delivery and making this a simple process! Please arrive 15 minutes prior to your appointment.

Appointment Details:

• Delivery Date & Time: 8/4/2018 at 11:00 AM

Delivery Location: NA-US-IL-Chicago-Westmont


Its happening....PP3D "feature proof - all buttons checked " White on white.

did you get your vin or email first?

 

[oscarfish]

An update...I got a call this evening (only through pressure on my part blindly CC:ing everyone @tesla.com I could think of for a confirmation) that the vehicle is not due in to the dealership until tomorrow afternoon. So, basically, my delivery associate lied to me yesterday. The "store manager" assured me he would call me by noon with news.

What a ****ing clown farm.

 

[MCJ_IP]

NEWS FLASH!!!!!



Hi Garlan,


Thank you for scheduling your Model 3 delivery and making this a simple process! Please arrive 15 minutes prior to your appointment.

Appointment Details:

• Delivery Date & Time: 8/4/2018 at 11:00 AM

Delivery Location: NA-US-IL-Chicago-Westmont


Its happening....PP3D "feature proof - all buttons checked " White on white.

Congrats!

 

[Garlan Garner]

Congrats!

Thanks

 

[Garlan Garner]

did you get your vin or email first?

I received a call first.

Then I received an email.

I haven't received a VIN yet.

 

[Garlan Garner]

I received a call first.

Then I received an email.

I haven't received a VIN yet.

Everyone, I just received this via email.

________________________________________________________________

Hi Garlan,


The VIN will appear on your account 7 days prior to your scheduled delivery date!


Here is the link for the support videos - https://www.tesla.com/support/model-3-videos


Please let me know if you have any additional questions!


Thank you,