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“Autopilot Safety/Convenience Features Unavailable”

Discussion in 'Model S' started by aochoco, May 16, 2019.

  1. aochoco

    aochoco Member

    Joined:
    Feb 19, 2019
    Messages:
    38
    Location:
    Southern California
    73FC1229-7000-4702-AB93-931AA651098A.jpeg Today while driving to work, I got an alert on the dash “Autopilot Safety/Convenience features unavailable features may be restored on next drive”

    It is raining, but alert remains even with wipers on and camera unobstructed.

    Did the reboot with brake pedal down and both scroll wheels. Also powered car down for 5 minutes and alert comes right up.

    Has anyone else experienced this alert?
     
  2. Buddy

    Buddy Member

    Joined:
    Jul 3, 2016
    Messages:
    661
    Location:
    Riverside County
    I have. Maybe about 5 times in the past few years. From memory, these were the fixes each time it happened.

    1. Recalibrated camera and sensors
    2. Replaced camera
    3. Replaced camera and recalibrated sensors
    4.
    5. Found a sensor was rubbing against front bumper, causing the multiple faults.

    No issues in several months
     
    • Like x 1
  3. R1Bill

    R1Bill Member

    Joined:
    Apr 28, 2019
    Messages:
    73
    Location:
    Martinez, CA
    Same issue. Took the car into the SC. They "calibrated the cameras". It worked for 27 miles. The message returned. The road lines are still there but no cars. Going back to the SC Tuesday.
     
    • Informative x 1
  4. aochoco

    aochoco Member

    Joined:
    Feb 19, 2019
    Messages:
    38
    Location:
    Southern California

    Did you make an appointment through the app, call the service center or just show up? This is my first time having to go to SC so trying to figure out most efficient way to get this taken care of..
     
  5. R1Bill

    R1Bill Member

    Joined:
    Apr 28, 2019
    Messages:
    73
    Location:
    Martinez, CA
    The first time my car was not yet registered in my name so I couldn't make an appointment and due to the broken seat adjuster switch, was basically undrivable. They took care of me and fixed it right on the spot. After that I made an appointment thru the website. It was only a week out so no big thing.
     
  6. David.85D

    David.85D Active Member

    Joined:
    Oct 29, 2016
    Messages:
    1,342
    Location:
    USA
    I’ve had this. Make a “note” to save the conditions when it happens. Then scheduled service through the app. Mentioned I had saved three occurrences in the logs they could check. They did and ordered a camera after remote diagnosis. Have an appt this week to get it installed
     
    • Like x 1
  7. aochoco

    aochoco Member

    Joined:
    Feb 19, 2019
    Messages:
    38
    Location:
    Southern California
    How do I go about saving these occurrences in the car's log?
     
  8. _jal_

    _jal_ Member

    Joined:
    Dec 6, 2016
    Messages:
    474
    Location:
    Chicago
    i had this happen about 6 weeks ago. it took them a few days to pin down that it was a corroded ground wire from the radar. so now it works ... up to 60 MPH. Then I get the red hands of death. I assume the radar needs to be calibrated yet again. This will be the third sc visit for this issue
     
  9. David.85D

    David.85D Active Member

    Joined:
    Oct 29, 2016
    Messages:
    1,342
    Location:
    USA
    Hold down the speech button (used for Nav and music) then start your voice memo with the keyword “Note” or “Report”.

    “Bug note” and “bug report” also work, but this is probably not a bug.
     
  10. R1Bill

    R1Bill Member

    Joined:
    Apr 28, 2019
    Messages:
    73
    Location:
    Martinez, CA
    BTW, mine's fixed. They had to calibrate the radar. It was aimed 4 degrees low. It seems that if all the signals from the cameras and radar don't agree, then we get that message.
     
    • Like x 1
  11. aochoco

    aochoco Member

    Joined:
    Feb 19, 2019
    Messages:
    38
    Location:
    Southern California
    Update:
    It has been resolved. The radar somehow went out of alignment. They aligned the radar and recalibrated Autopilot.
     
  12. boonedocks

    boonedocks Active Member

    Joined:
    May 1, 2015
    Messages:
    2,526
    Location:
    Gainesville, GA
    This has happened “kind of” regularly since the latest software update 2019.16.2 If you “power off” for >1 minute everything comes back. Since it was a software update issue I am hopeful it will be fixed in the next
     
  13. Lawsteve

    Lawsteve MCATDT

    Joined:
    Aug 12, 2013
    Messages:
    737
    Location:
    Tampa, FL
    I just got this message during a rainstorm yesterday afternoon. Multiple re-boots of MCU and Dash display, powered off the car, wiped off all cameras, plugged on charger overnight - still no luck. Waiting to hear back from Tesla support. I’m on 2019.32.11.1.

    Its hell having to actually drive a car myself............
     
  14. SwisSojourners

    Joined:
    Dec 3, 2014
    Messages:
    25
    Location:
    Laguna Niguel, CA
    I’m on latest firmware and starting to receive those. Last time this happened, I was using autopilot and I received the red hand screen. It’s been three days in a row now that I have this come up. I’ve done countless reboots as well. I reported the bug through the car and also try to initiate a chat session with Tesla Support. I’m now going to schedule a appointment to get this looked at.

    this is a model S form but happening on my model 3. There is no equivalent thread on the model 3 forum.
     
  15. Lawsteve

    Lawsteve MCATDT

    Joined:
    Aug 12, 2013
    Messages:
    737
    Location:
    Tampa, FL
    Tesla told me the radar needs to be re-calibrated. Have a service appt scheduled. Until then, I’ll need to be primitive and actually drive the car myself.

    And, of course, I received the 32.12.1 update last night. Not gonna be able to try that one out for a while!
     
  16. krsgio

    krsgio Member

    Joined:
    Nov 8, 2018
    Messages:
    330
    Location:
    Colorado
    I've got this twice. First time it happened of course I was on a road trip and it came on mid drive. I tried to scroll wheel reset and it didn't do anything. I had to do a power off from the menu when I finally got to my destination and it went away. This last weekend on v10 it popped up immediately when beginning my drive. It just resolved itself after I left the car parked for awhile. Wonder if I need to get mine recalibrated as well but it's been a couple months between the two events but sure seems to happen at the most inconvenient times in my case.
     

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