“Failed fetching service tracker” - can’t read messages

[ct101]

I saw someone else had this issue, but seems there was no way to actually resolve it in the app.

I’m 5 days into a new MSLR refresh, and had a mobile service appointment for tomorrow (Monday) morning first thing to look at a vibrating mirror.

Today (Sunday) I get a notification that I have a “message from my service team” - but no matter what I try, I can’t access the service screen anymore.

I have tried logging in and out, deleting and reinstalling the app, and even installing the app on my work phone. No dice, same result - “failed fetching service tracker.”

Nobody answers on the 1-877 number, all offices are closed.

For all I know they rescheduled my appointment tomorrow and I’ll be sitting around like a dumbass from 8-12 waiting for them, but no way to access any information on what they’re trying to tell me at all.

Has anyone seen this before?

 

[Rod Williams]

I saw someone else had this issue, but seems there was no way to actually resolve it in the app.

I’m 5 days into a new MSLR refresh, and had a mobile service appointment for tomorrow (Monday) morning first thing to look at a vibrating mirror.

Today (Sunday) I get a notification that I have a “message from my service team” - but no matter what I try, I can’t access the service screen anymore.

I have tried logging in and out, deleting and reinstalling the app, and even installing the app on my work phone. No dice, same result - “failed fetching service tracker.”

Nobody answers on the 1-877 number, all offices are closed.

For all I know they rescheduled my appointment tomorrow and I’ll be sitting around like a dumbass from 8-12 waiting for them, but no way to access any information on what they’re trying to tell me at all.

Has anyone seen this before?

I have this same issue with my mobile service appointment scheduled for Monday morning. Cant resolve it. I hope it’s just the estimate for me repairs.

 

[Thunder7ga]

Same here too. They are supposed to be coming to replace the 12v battery this morning, but when I tried to view/approve the invoice I get that error.

 

[ElectrixM3]

Same here! Picked up a new M3 and had some exterior and interior defects. I also see that there’s a message but can’t open it because of the “Failed fetching service tracker”!!!!

 

[ct101]

Same here! Picked up a new M3 and had some exterior and interior defects. I also see that there’s a message but can’t open it because of the “Failed fetching service tracker”!!!!

So after reinstalling the app and restarting my phone, in that order, it went away. Not sure if that was coincidence or not. Tried emailing my mobile service manager and no response. Not sure if this is a system-wide thing or what.

 

[ElectrixM3]

So after reinstalling the app and restarting my phone, in that order, it went away. Not sure if that was coincidence or not. Tried emailing my mobile service manager and no response. Not sure if this is a system-wide thing or what.

Thanks for the tip i had to call service and they had to cancel my appointment to make it work again! Smh.

 

[Lucy99]

I have a similar issue, with the message "Failed fetching service appointment list" - the software is not robust enough to let you move to reading your new message from the service center when this error is hit. That is an easy software fix - how do we tell the company to make that change?