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“Failed fetching service tracker” - can’t read messages

ct101

MSLR Order 1/10-Wht/Crm/FSD/21s | VIN 6/25 Del 7/6
Jan 27, 2021
187
400
Colorado
I saw someone else had this issue, but seems there was no way to actually resolve it in the app.

I’m 5 days into a new MSLR refresh, and had a mobile service appointment for tomorrow (Monday) morning first thing to look at a vibrating mirror.

Today (Sunday) I get a notification that I have a “message from my service team” - but no matter what I try, I can’t access the service screen anymore.

I have tried logging in and out, deleting and reinstalling the app, and even installing the app on my work phone. No dice, same result - “failed fetching service tracker.”

Nobody answers on the 1-877 number, all offices are closed.

For all I know they rescheduled my appointment tomorrow and I’ll be sitting around like a dumbass from 8-12 waiting for them, but no way to access any information on what they’re trying to tell me at all.

Has anyone seen this before?
 

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Rod Williams

Member
Apr 12, 2013
8
9
Alabama
I saw someone else had this issue, but seems there was no way to actually resolve it in the app.

I’m 5 days into a new MSLR refresh, and had a mobile service appointment for tomorrow (Monday) morning first thing to look at a vibrating mirror.

Today (Sunday) I get a notification that I have a “message from my service team” - but no matter what I try, I can’t access the service screen anymore.

I have tried logging in and out, deleting and reinstalling the app, and even installing the app on my work phone. No dice, same result - “failed fetching service tracker.”

Nobody answers on the 1-877 number, all offices are closed.

For all I know they rescheduled my appointment tomorrow and I’ll be sitting around like a dumbass from 8-12 waiting for them, but no way to access any information on what they’re trying to tell me at all.

Has anyone seen this before?
I have this same issue with my mobile service appointment scheduled for Monday morning. Cant resolve it. I hope it’s just the estimate for me repairs.
 

ElectrixM3

New Member
Jul 12, 2021
2
0
California
Same here! Picked up a new M3 and had some exterior and interior defects. I also see that there’s a message but can’t open it because of the “Failed fetching service tracker”!!!!
 

ct101

MSLR Order 1/10-Wht/Crm/FSD/21s | VIN 6/25 Del 7/6
Jan 27, 2021
187
400
Colorado
Same here! Picked up a new M3 and had some exterior and interior defects. I also see that there’s a message but can’t open it because of the “Failed fetching service tracker”!!!!

So after reinstalling the app and restarting my phone, in that order, it went away. Not sure if that was coincidence or not. Tried emailing my mobile service manager and no response. Not sure if this is a system-wide thing or what.
 

ElectrixM3

New Member
Jul 12, 2021
2
0
California
So after reinstalling the app and restarting my phone, in that order, it went away. Not sure if that was coincidence or not. Tried emailing my mobile service manager and no response. Not sure if this is a system-wide thing or what.
Thanks for the tip i had to call service and they had to cancel my appointment to make it work again! Smh.
 

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