“Service Request” notification

[sleepydoc]

I got in my car the other day and got a Service Notification message on my screen with the message:
”An unexpected condition may occur with the heating and cooling system of your car….Tesla would like to proactively replace certain components to prevent this condition from occurring in the future.”

I assume this is Tesla’s equivalent of a recall (actually a much better way of communication, IMO.) has anyone else gotten this and what is the exact problem they’re addressing? From the message it must be something with the heat pump.

(FYI I got my MY in July, 2020, VIN 027xxx)

 

[jf64k]

Probably the Temperature and Pressure sensors. They were replaced in both of our 2020 MY’s (July and August delivery date).

 

[MY1stEV]

To corroborate to what jk64k said, it's probably Tesla Service Bulletin "SB-21-18-002" from March 2021.

Condition: Certain Model 3 and Model Y vehicles may be equipped with refrigerant pressure/temperature (P/T) sensors in the heat pump that can fault over time.

Correction: Replace all 3 refrigerant P/T sensors.

A friend of mine has a July 2020 MY and one or more of his sensors was faulty and he didn't realize it. Tesla pro-actively performed the TSB when he was in the shop for another issue and he did notice that his AC performance was much better when he got his car back.

 

[sleepydoc]

that could be it. I did notice the heat was pretty anemic last winter. Maybe this will help?

How long did it take for them to replace them? I’m trying to schedule the appointment and the Tesla shop that can do it is a half hour away so I need to figure out if I can wait there or not and if so, how much time to set aside.

 

[MY1stEV]

The TSB lists it as a 1.5 hour repair, but they probably won't start on it the moment you arrive. If you are going to sit and wait, I'd expect to be there 3+ hours at a minimum (assuming with the latest covid flair up they are even allowing people to wait).

 

[sleepydoc]

The TSB lists it as a 1.5 hour repair, but they probably won't start on it the moment you arrive. If you are going to sit and wait, I'd expect to be there 3+ hours at a minimum (assuming with the latest covid flair up they are even allowing people to wait).

Thanks - I'll make sure to call and check before the appointment.

 

[Mike_TV]

This is good to know that they are reaching out to people, with the affected VINs, who haven't come into the SC already. Tells me that they've worked their way through the backlog and now are notifying the "stragglers" left.

I've been impressed with the integration of the car's diagnostics and the service app so far. Good to see!

 

[jf64k]

The new T&P sensors worked great in my wife's MY. Her A/C worked good, but every now and again would seem to struggle. She took her MY on a road trip after the upgrade from LA to Yosemite, Sequoia NP, Lake Isabella and back. It was 110+ in spots and she had the climate on non-stop for the week (only off when they parked for the night). The A/C kept everyone perfectly comfortable.

 

[Schwarma]

Hate to renew an old thread but I just received the message last week. Maybe they've identified more vehicles with the potential issue (Dec 2020 delivery). I just saw the TSB so hopefully that's it.

 

[TrevTremaine]

Hate to renew an old thread but I just received the message last week. Maybe they've identified more vehicles with the potential issue (Dec 2020 delivery). I just saw the TSB so hopefully that's it.

Just got it too. Scheduled in and will wait to see if it's the same problem - likely it is.

 

[mliechty]

Ditto, received yesterday for Sep '20 delivery.
Soonest appointment I could get was 3 weeks out

 

[davraker]

Mid Oct. 20 delivery here. Have not received a bulletin or any other correspondence. Seems there are folks pre and post Oct. reporting the contact from Tesla. Is there any other way to determine based on VIN if this applies?

thanks.

 

[habanero69]

I assume this is NOT a mobile service capable fix?

 

[sleepydoc]

I assume this is NOT a mobile service capable fix?

I assume not - they have to depressurize the refrigerant in the system, remove the valves, then add refrigerant to spec. I don't know how involved is is to get to the valves and remove them, but it's not something I would expect a mobile service tech to be capable of.

 

[Ozzie66]

Mid Oct. 20 delivery here. Have not received a bulletin or any other correspondence. Seems there are folks pre and post Oct. reporting the contact from Tesla. Is there any other way to determine based on VIN if this applies?

thanks.

Just received the alert. Happy the are being proactive.

Vin is 1485 April 2020 delivery

 

[RocDeef]

The worst part is having to stare at that annoying service alert for 4 weeks until my appointment.

 

[sleepydoc]

The worst part is having to stare at that annoying service alert for 4 weeks until my appointment.

Can't you just close the alert? I'm pretty sure I could with mine.

 

[RocDeef]

Can't you just close the alert? I'm pretty sure I could with mine.

You can swipe left, but whenever you engage autopilot it comes back. First world problem though.