“Vehicle Shutting Down” “Unable to Drive”

[sluri]

So, Model Y Performance, less then 500 miles, and going 40 MpH and I get this message, car slows down, and as it stops the rear motor makes a shuttering sound and jerks to a full stop.

WTF........

now waiting for a tow, it’s only A 120 minute wait according to roadside help text.

 

[Kimo]

Wow, this that disappointing for sure. Sorry this is happening too you, hopefully it is a simple fix.

 

[sluri]

Wow, this that disappointing for sure. Sorry this is happening too you, hopefully it is a simple fix.

I hope so, the good thing is the error went away, so I can drive it back to my house that was/is only 1 mile away. I asked customer service if that was ok, and they said to go slow. He said the errors were registered and we'll see what service center says. Hopefully they can provide a loaner of some sort, with labor day weekend I doubt I can get it back today.

Anyone else have this problem with their Y? I've only had it 3 weeks, built date of end of July.

Thanks

 

[ckoval7]

it’s only A 120 minute wait according to roadside help tex

From my experience, the time they give you is the time until the tow truck finishes their current job, that does not include the time it takes for them to get to you.

 

[sluri]

From my experience, the time they give you is the time until the tow truck finishes their current job, that does not include the time it takes for them to get to you.

Explains why I am 3+ hours already and no one in sight. App says “help is almost here!” For the last 1 hour. I love the car and the company but this is not fun!

 

[angus[Y]oung]

@sluri sorry to hear this. Please keep us posted? Hopefully you got your towtruck shortly after your last update, and it's an easy fix.

 

[sluri]

So I hear a bunch of more are getting same problem. Looks like there is a new software update, will that take care of this?

 

[DanF861]

It’s an issue with the last software update. Nothing wrong with your car ... same thing happened to me and service center found nothing wrong. A new software update was pushed through today to fix this. If you get out of the car, let it lock/shut down and then get back inside the message goes away and you can drive it again ... no need to tow.

 

[sluri]

So how can I contact Tesla, to find out "officially" that the software update will fix this issue? The car is already at service center with an approx. 5-10 business days to take a look at it.

 

[sluri]

Just got my car back, they are stating that it was due to the software update and the latest version fixes it.

We shall see.

 

[wsgrunner]

Just got my car back, they are stating that it was due to the software update and the latest version fixes it.

We shall see.

Glad you got it back. Definitely keep us posted, please!