Do they answer the phone 'Tesla' and not 'Tesla Cleveland'?! That's one side-effect of having no idea who/where you are talking to (from the SC's point of view). I would have thought I was talking to central dispatch!
They did! Nothing clued me in to the fact that it was a Cleveland SC and not a central customer service agent like how Roadside Assistance worked! Props to that service advisor though, before I explained the misunderstanding he really was trying to help me halfway across the country!
Agree, in this day where the car AND most probably a smartphone app have built in GPS, even a simple IVR lookup of “home” and “closest” service centers and then presenting the option would be pretty trivial.