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“We’ll now connect you to the nearest Service Center based on your area code” $!&@?!&#%

Discussion in 'Model X' started by MajorCuddles, Sep 28, 2017.

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  1. boaterva

    boaterva Supporting Member

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    Do they answer the phone 'Tesla' and not 'Tesla Cleveland'?! That's one side-effect of having no idea who/where you are talking to (from the SC's point of view). I would have thought I was talking to central dispatch!
     
  2. chillaban

    chillaban Active Member

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    They did! Nothing clued me in to the fact that it was a Cleveland SC and not a central customer service agent like how Roadside Assistance worked!


    Props to that service advisor though, before I explained the misunderstanding he really was trying to help me halfway across the country!
     
    • Like x 1
  3. jelloslug

    jelloslug Active Member

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    Greenville, SC
    "work"

    I have a whole bunch of monitors and something has to be on them....
     
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  4. EchoDelta

    EchoDelta Supporting Member

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    Agree, in this day where the car AND most probably a smartphone app have built in GPS, even a simple IVR lookup of “home” and “closest” service centers and then presenting the option would be pretty trivial.
     
  5. EchoDelta

    EchoDelta Supporting Member

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    • Funny x 1

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