“We’ll now connect you to the nearest Service Center based on your area code” $!&@?!&#%

[boaterva]

Before, the 877 number would just connect you to the nearest SC based off area code without telling you. I wasted a ton of time describing my problems over the phone to a service tech (who was super nice and polite), but like midway through when we were working on the logistics I sensed some duress in his voice, and eventually he's like "I need to check with my manager but I don't know if we can dispatch a flatbed that far…"

And that's when I found out he was in Cleveland OH trying to help me in California….

Do they answer the phone 'Tesla' and not 'Tesla Cleveland'?! That's one side-effect of having no idea who/where you are talking to (from the SC's point of view). I would have thought I was talking to central dispatch!

 

[chillaban]

Do they answer the phone 'Tesla' and not 'Tesla Cleveland'?! That's one side-effect of having no idea who/where you are talking to (from the SC's point of view). I would have thought I was talking to central dispatch!

They did! Nothing clued me in to the fact that it was a Cleveland SC and not a central customer service agent like how Roadside Assistance worked!


Props to that service advisor though, before I explained the misunderstanding he really was trying to help me halfway across the country!

 

[jelloslug]

You sure like to comment around 3 times a day about everything. What do you do with the rest of your time?

"work"

I have a whole bunch of monitors and something has to be on them....

 

[EchoDelta]

Yeah, that is USELESS in this day and age, based on cell phone portability. Someone with no knowledge of modern telecom set that up... OMG is all I can say (ran PBXs for years....).\


Anyone have a good address to complain to about this? This idea is strictly from the landline days....

Agree, in this day where the car AND most probably a smartphone app have built in GPS, even a simple IVR lookup of “home” and “closest” service centers and then presenting the option would be pretty trivial.

 

[EchoDelta]

Apropos:
xkcd: Cell Number