Hi dear Owner,@AOSK you should halt sales on Amazon until you have this fixed. Your mantra is ‘exceptional quality’ products and this one is marginal/fail. This is about your BRAND image and it is sad to see others jumping into the pit with us early believers and then sending them back or buying longer pins as I did etc. It really is unacceptable. As for the guy from Austria, you really should send him an instant refund to mitigate the waste of time and energy he has to go through to rightfully return these. Your brand of products is new to my garage and are on my ‘no buy list’ pending how you handle this. A lot of faithful customers waited a long time with/for you and supporting you until you released and then it was a sub par failure. Do the right thing for your unhappy customers as you will never know why your sales start to drop from others observing and considering purchasing anything from you.
No problem at all, we will take care of those. customer's satisfaction is our highest goal.
Owners that would like to return the product, please dm me and let us know, we will make sure things goes right for you.
and for owners that want to wait for the rear new molding, please let us know as well, simply send us a DM, and we will keep that recorded.
Thank you to all the owners, indeed, trying to make our products perfect is always our highest goal, some owners might know that we spent a lot of time sending samples back and forth and testing. the development process on this product took a very long time, we are also very disappointed that the rear set still ends up not fitting well on owner's car. We are currently still working on a new molding and trying to see how we could make it perfect, and also investigating what's causing these "not fit" issue compare to our test samples, we will try our best to address all these and make owner's that purchase happy about the product.