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1.5 month wait time for service

BillBot

Member
Aug 16, 2019
86
24
Birmingham
Omg, earliest service app is end of November. Quite shocking. My GPS has stopped working and I get an SOS call error message all the time. Also cruise control not available. Got through on Chat and they said it looked like an antenna problem and should be booked in. It’s going to be annoying having no sat nav until then. Not to mention the annoying error message.
 

SimonTe

Banned
May 20, 2019
66
53
Stratford
Similar for me. No internet connection/LTE.

So no app comms, no charging notifications, no traffic updates on route planning, no fine resolution on maps.... Offered mid November appointment.

S
 

craigdi

Member
May 21, 2019
54
23
Scotland
I have been quite lucky. I have had to go back to the SC twice in the last week since delivery. Each booked in with the app and like everyone is saying 1 month + wait. Then contacted by Edinburgh SC to ask more questions I send photos and when I say I am only 10 miles away they say pop in anytime between 09:00 and 16:30. Popped in next day and all fixed. I guess you can only do this if you are not over 100 miles away.
 

craigdi

Member
May 21, 2019
54
23
Scotland
I will try that. I am only 5 miles away. Is there anyway to find the number or will I have to wait until they call. If they call.
I was contacted by text and email. Never actually got a phone number. Once I got the mail address of one of the SC, they have been great. You could even chance your arm and do a drive by, say you were passing and if anyone could take a quick look and advise. Edinburgh staff have been amazing for me. Maybe helps it is at a point in the year where it is quiet for deliveries etc.
 

Rooster6655

Active Member
May 3, 2019
1,535
530
UK
This is what happens when you do minimal PDI and leave customers to find problems after they take delivery!

Well wasn't really given a choice at all to have anything looked at on pickup and then tricked into signing being told this wasn't signing for the car, so was left with a choice return the car within 7 days or wait for the next out of whack service appointment date, to fix things that were obviously bodged to get through the delivery!

Some of the Heathrow delivery team are deceitful and I know I wasn't the only one this happened to just based on forum responses!
 
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Reactions: ChrisA70

Cowpring

Member
Aug 14, 2019
378
200
London, UK
Well wasn't really given a choice at all to have anything looked at on pickup and then tricked into signing being told this wasn't signing for the car, so was left with a choice return the car within 7 days or wait for the next out of whack service appointment date, to fix things that were obviously bodged to get through the delivery!

Some of the Heathrow delivery team are deceitful and I know I wasn't the only one this happened to just based on forum responses!
Interesting, hadn't heard about this. Heathrow is my nearest delivery hub, likely i'd collect from there, so will take your info into account.

Do they basically try and get you to sign off on the car before you've had a proper look over everything?
 

Rooster6655

Active Member
May 3, 2019
1,535
530
UK
Do they basically try and get you to sign off on the car before you've had a proper look over everything?

When asked "is this signing for the car" the person replied no and it was just to put the car in your account, then basically they say you have to drive off and check outside without needing to sign anything else, so very deceitful, I'd say it was a one off but others have reported asking the same thing and being told the same!
 

BillBot

Member
Aug 16, 2019
86
24
Birmingham
Typically the GPS seems to be working today. I think I will keep the service app as there will no doubt be a list of other things that need sorting by then
 

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