1 week old MY Touchscreen unresponsive error

[antneed]

New Model Y, when I unlocked the car this AM I noticed an error message, “touchscreen unresponsive “

I checked the alerts and it is attached.
The only thing different is I have since installed a tempered glass screen protector.

The touchscreen works but the error alert was there.
Any suggestions?

 

[Yelobird]

Did you try to reset as it asked? May be an incorrect screen protector.

 

[antneed]

Reboot the touchscreen?
Hold brake and 2 steering wheel buttons?

 

[DanDi58]

Reboot the touchscreen?
Hold brake and 2 steering wheel buttons?

Except you don't need to press the brake.

 

[DanDi58]

New Model Y, when I unlocked the car this AM I noticed an error message, “touchscreen unresponsive “

I checked the alerts and it is attached.
The only thing different is I have since installed a tempered glass screen protector.

The touchscreen works but the error alert was there.
Any suggestions?

Just do a reset. I think you indicated that the screen worked, so just some random error in all likelihood. If the error comes back, contact the SC through the app and schedule a mobile repair. They can check the error codes remotely and if there isn't anything on their end, they will just cancel the appointment.

 

[Yelobird]

Reboot the touchscreen?
Hold brake and 2 steering wheel buttons?

It literally tells you what to do under the error?

 

[antneed]

Weird thing is, after I installed the screen protector, the touchscreen was acting strangely with ghost touches, so I went ahead and reset it.
I wonder if the screen protector is at fault?

It’s a Topfit brand from Amazon.
Anyone have any issues with a screen protector causing this error?

 

[WyomingEV]

Keep your screen protector on, it just needs a reset. The screen freaks out after all the touching to put the screen protector on....

 

[antneed]

I did reset it after I installed it like I stated,
I’ll do it again to see if it clears.
Thanks

 

[DanDi58]

I did reset it after I installed it like I stated,
I’ll do it again to see if it clears.
Thanks

I guess the only other thing would be to remove the protector and see if everything is normal. Perhaps there is a little dust somewhere under it.

 

[avs007]

I remember in another thread someone mentioned that rebooting the display after installing a tempered glass screen protector helped, as some of the tempered glass protectors caused the touch sensitivity to go crazy until you rebooted. I know I've even seen phones that have a setting/calibration setting in the touch settings to accommodate screen protectors.

 

[antneed]

Rebooted the touchscreen last night and awoke to the same error this morning.
Touchscreen unresponsive continuous alerts. But the touchscreen actually works , it just keeps throwing the alerts.

 

[DanDi58]

Rebooted the touchscreen last night and awoke to the same error this morning.
Touchscreen unresponsive continuous alerts. But the touchscreen actually works , it just keeps throwing the alerts.

Then I would definitely remove the protector and see what happens.

 

[bluetrep1]

I dont have screen protector, I have this error everyday, but it does not bother me since I never click the alert.

 

[Chenutz]

I dont have screen protector, I have this error everyday, but it does not bother me since I never click the alert.

I am experiencing this with MYP today as well. I have had my screen protector on for about 10 days now and the error just started today.

 

[antneed]

Well I received a software update yesterday and this AM there was no more error alerts.
Hopefully that fixed it for good.

 

[TSLY]

Weird thing is, after I installed the screen protector, the touchscreen was acting strangely with ghost touches, so I went ahead and reset it.
I wonder if the screen protector is at fault?

It’s a Topfit brand from Amazon.
Anyone have any issues with a screen protector causing this error?

Good possibility!

 

[nikhon]

Hey guys, MS owner here, but I've started recieving the same error. It could be an unrelated cause, but service center have done some remote diagnosis and asked for it to be brought in. Apparently whatever checks or remediation that needs to be done requires the MCU to be removed.

 

[Chenutz]

Hey guys, MS owner here, but I've started recieving the same error. It could be an unrelated cause, but service center have done some remote diagnosis and asked for it to be brought in. Apparently whatever checks or remediation that needs to be done requires the MCU to be removed.

I have been getting this error for a couple days then suddenly it stopped. I have not gotten that message since 9am today. Fingers crossed it resolved itself.