Would anyone consider joining me to write Customer Service about this? Last time I wrote them was in the spring to request that a Spotify app be included in a future software update, and that turned out OK, but certainly because I wasn't the only one to suggest this.
They used to accept emails at
[email protected], but I got an auto-reply that this account is no longer monitored, and the only way to contact is on the website through the Tesla account under "support" and "contact us". There are limited characters available on their online form. You have to answer "Yes" when prompted for "Do you need more help?" to get the message actually sent to a person. Here's what I wrote them:
Would you consider offering a reduced Premium Connectivity price (e.g. $5/mo) for legacy MCU1 owners who were not grandfathered into Free Unlimited Data (basically, a small, self-limited cohort of people like myself who bought used MCU 1 cars after July 2018)? Many Premium Connectivity features are only available on MCU2, and MCU1 cars can't take full advantage of the subscription.
By the way, sorry for the obnoxious screenshots upthread. I didn't realize they would be so ginormous, it's too late to edit them, and they didn't really add anything to the conversation.